Experienced Full Stack Customer Service Manager – Cloud Application Support and Development
About Us
At VacancyGlobal, we are a leading recruitment agency that connects top talent with innovative companies. We are excited to partner with Amazon, a renowned global leader in cloud computing and customer service, to find exceptional candidates for their Customer Service Manager role. As a Customer Service Manager at Amazon, you will be part of a dynamic team that drives customer satisfaction and excellence in cloud application development.About the Role
We are seeking an experienced and results-driven Customer Service Manager to join our team at Amazon. As a Customer Service Manager, you will be responsible for leading a high-performing team of customer support specialists who provide exceptional service to our clients. Your primary goal will be to deliver top-notch customer experiences, drive business growth, and continuously improve our support processes.Key Responsibilities
As a Customer Service Manager at Amazon, your key responsibilities will include:- Manage the daily activities of the team and ensure overall efficiency, quality, and delivery of business services.
- Drive business delegate case quality and metrics, monitor trends, and ensure corrective actions.
- Establish clear work cycles to empower and improve team performance.
- Identify and support deliberate process improvement to open opportunities.
- Communicate business updates, needs, goal status, and any challenges to clients, partners, and management.
- Understand (at an advanced level) what's involved in building and improving a cloud-based design.
- Proactively identify risks and bring them to the attention of your manager, clients, and partners with plans for mitigation before they become barriers.
- Communicate thoughts, both verbally and in writing, to a wide range of audiences.
- Focus on underlying driver goals and functional excellence.
- Foster team growth by providing direction, executing, and conducting training and mentorship.
- Ensure team managers have a clear understanding of the performance bar and metrics used to measure performance.
- Manage performance and conduct issues, consider teams responsible for performance carry out progress plans, and raise the performance bar.
- Assist your team members in growing by empowering them to contribute to conversations, supporting their ideas, and enabling autonomous navigation.
Fundamental Capabilities
To succeed as a Customer Service Manager at Amazon, you will need:- 4+ years of demonstrated leadership experience in Customer Services or similar high-performing functional teams.
- 3+ years of experience building teams and employee development plans.
- Exhibited experience driving projects to improve support-related processes.
- Strong relational, verbal (talking, listening, interpretation), and written communication skills in both Turkish and English.
Preferred Capabilities
While not required, the following capabilities are highly desirable:- Four-year college education in Software Engineering, Science, or Business.
- Ability to work in a fast-paced, high-pressure environment.
- Experience with AWS technologies.
- Proficiency in MS Office, with advanced Success and reporting skills.
Career Growth Opportunities and Learning Benefits
As a Customer Service Manager at Amazon, you will have the opportunity to:- Develop your leadership skills and expertise in customer service and cloud application development.
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Contribute to the growth and success of a leading global company.
- Enjoy a dynamic and supportive work environment that encourages learning and professional development.
Work Environment and Company Culture
As a Customer Service Manager at Amazon, you will be part of a collaborative and innovative team that values:- Customer obsession and satisfaction.
- Ownership and accountability.
- Innovation and creativity.
- Operational excellence and efficiency.
- Trust and transparency.
Compensation, Perks, and Benefits
As a Customer Service Manager at Amazon, you can expect:- A competitive salary of $27-$35 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.