Medical Assistant (MA) - Hybrid/Work from Home Opportunity (Michigan-based office)
Hybrid Work From Home Opportunity after completion of required probationary and training period. Must be able to commute in-person to office located in Ypsilanti, MI. This position is for our Sleep Team. This position will be responsible for completing CPAP scripts, Assisting with answering phones for the Patient Sleep Question Line, CMN completion, EPIC in baskets and MyChart messages. Position Description Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers as outlined in the Clinical Support Staff Scope of Practice document. Essential Job Functions
- Greets and courteously escorts patient and other guests to examination room.
- Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
- Performs initial response screening following protocols approved by supervising healthcare provider (i.e., physician, nurse practitioner, physician assistant, nurse midwife); obtains information from patient to complete appropriate EMR template(s) to update patient history.
- Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs, such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
- Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
Organizational Expectations
- Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
- Must be able to work effectively as a member of the clinical care team.
- Successfully completes IHA's 'The Customer' training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
- Maintains knowledge of and complies with IHA standards, policies and procedures.
Essential Qualifications
Education High School Diploma or GED. Successful completion of accredited/approved:
- MA program and MA Externship;
- MA Internship;
- Emergency Medical Technician (EMT) program;
- Paramedic program; or
- Certified Athletic Trainer.
If credentialed, maintains current MA Re-Certification CEUs. Credentials/Licensure MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification. MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies:
- American Association of Medical Assistants (CMA)
- American Medical Technologists (RMA)
- National Center for Competency Testing (NCMA)
- National Healthcareer Association (CCMA)
- National Association of Health Professionals (NRCMA)
- American Medical Certification Association (CMAC)
Minimum Experience 0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years' clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills. Position Requirements (Abilities & Skills)
- Ability to perform all NEO Basic Competencies.
- Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
- Ability to be subject to standardized testing and evaluation of clinical skills.
- Proficient/knowledgeable in medical terminology.
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