Remote Patient Support Center Representative (MST Time Zone) - Join Our Team!

Job Overview:

We're seeking a compassionate and detail-oriented Patient Support Center Representative to join our team at Optum, a global organization dedicated to delivering care and improving health outcomes. As a remote representative, you'll have the flexibility to work from home and make a meaningful impact on the lives of our patients. If you're passionate about providing exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply.

Key Responsibilities:

• Provide top-notch patient support via phone, email, and other communication channels, ensuring timely and accurate resolutions to patient inquiries and concerns.
• Meet performance goals in patient satisfaction, accuracy, quality, and attendance, while adhering to department standards and guidelines.
• Multitask using dual monitors for data entry, phone etiquette, and resource utilization, maintaining proper guidelines and protocols.
• Collaborate with internal teams, including clinicians and supervisors, to resolve patient issues and provide exceptional care.
• Utilize Optum systems to address customer needs, including appointments, authorizations, claims, and benefits.

What We Offer:

• Competitive salary and comprehensive benefits package.
• 5 weeks of paid on-the-job training to ensure your success in the role.
• Flexible scheduling with the ability to work from home (must reside in the Mountain or Central Time Zone).
• Opportunities for career growth and professional development in a dynamic and supportive environment.
• A culture guided by diversity, inclusion, and a commitment to health equity.

Requirements:

• High School Diploma or equivalent experience.
• 2+ years of customer service experience.
• 40 wpm typing speed and proficiency with Microsoft Suite and other systems.
• Ability to work a full-time schedule (40 hours/week) with flexibility to work occasional overtime, weekends, and holidays.

Preferred Qualifications:

• 1+ year of experience in a healthcare setting.
• Bilingual in English and Spanish.
• Previous experience working in a virtual environment or with multiple computer screens.

Telecommuting Requirements:

• Reside within the Mountain or Central Time Zone.
• Ability to maintain a secure and private work area.
• Reliable high-speed internet connection.

How to Apply:

If you're ready to join a team that's dedicated to making a difference in the lives of others, apply now to become a Remote Patient Support Center Representative. We can't wait to hear from you!