Seasonal Customer Service Representative (Remote, Part-Time)

Join Our Vibrant Team: Transforming Healthcare Administration with Exceptional Customer Service

We're seeking a skilled and motivated Seasonal Customer Service Representative to join our remote team on a part-time basis. As a key player in our customer service team, you will provide top-notch support to our members, resolving inquiries and issues in a timely and accurate manner. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

At HealthAxis, we're committed to revolutionizing healthcare administration through innovative technology and services. Our people-first approach fosters a collaborative, human-centric environment that empowers our team members to make a meaningful impact. As a Seasonal Customer Service Representative, you'll be an integral part of our team, working closely with our members to provide personalized support and resolve issues with empathy and poise.

Job Highlights

• 100% remote work arrangement
• Part-time schedule: 20 hours per week, Saturdays and Sundays (two 8-hour shifts) with an additional 4-hour shift during peak business hours
• Duration: October 2024 through January 2025
• Competitive salary and opportunities for professional growth
• Priority consideration for future seasonal hiring periods and access to regular full-time roles

Key Responsibilities

• Respond to member inquiries and resolve issues in a timely and accurate manner
• Track and document member calls, ensuring concise and factual records
• Develop and maintain a deep understanding of our lines of business, benefits, medical management processes, and demographic change processes
• Provide exceptional customer service, driving our culture through values and customer service standards
• Collaborate with internal teams to resolve customer service issues and improve overall customer experience

Requirements

• High school diploma or equivalent required
• Minimum 6 months to 1 year of related experience in customer service
• Excellent oral and written communication skills, including good grammar, voice, and diction
• Strong typing skills (40-60 WPM) and proficiency in MS Office
• Ability to work independently and as part of a team, with a positive outlook and self-driven approach

What We Offer

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A competitive salary and benefits package
• A chance to make a meaningful impact in the healthcare industry

Take the Next Step

Are you ready to join our team and make a difference in the lives of our members? Apply now and let's discuss how you can become a vital part of our success story.

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