[Hiring] Account Manager, Emerging Sports & Group Travel @PIVOT Agency
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager, Emerging Sports & Group Travel, is responsible for being a driving force in the vision and strategy for PIVOT’s group division within PIVOT Travel. This person is an effective communicator with a clear focus on performing for our current clients and being a key member to help build out a vision for the future of the Pivot travel group clients, including WNBA, NASCAR, NCAA, Youth Sports, Entertainment, Corporate/Wedding/Events and any group business outside of NBA/MLB/NFL/NHL travel. This person will be responsible for all aspects of group travel, including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations, finance, and analytics.
- Uncover new opportunities within the group travel space
- Provide ongoing support to the Emerging Sports & Group Travel team with day-to-day operations through client interaction, liaison between the hotel and the client, and other administrative support
- Outline event requirements with client (dates of stay, room/meeting space needs, concessions, etc.)
- Understand the client’s needs, budget, and requirements for each opportunity
- Strategically source hotels for each opportunity and generate hotel bid reports using CVENT
- Negotiate proposals with hotels to achieve the best rate and most conducive concessions based on client preferences
- Contract request/redlines within an efficient time frame
- Finalize and execute contract agreement with client and hotel
- Utilize Salesforce to build a pipeline, manage opportunities, and track data
- Provide support to clients for additional services needed (air, ground transportation, black-car service, long-term/short-term rental)
- Building and maintaining strong partner relationships with all properties, NSO’s and clients
- Manage last-minute requests, needs, or changes
- Follow up with the client and the hotel on any feedback or challenges encountered during the stay
- Report weekly to the Vice President, Emerging Sports & Group Travel with updates, wins/losses, and client-related information
- Work with the Travel Division finance team on any specific pick-up reports, commission, or hotel support
Qualifications
- BA/BS in Business, Sports Management, Marketing, or other related disciplines
- 3-5+ years of experience in sales, marketing, and business development, 3rd Party/Hotel, or team operations related position
- Expert knowledge and understanding of group logistics/Hotel logistics from both a competitive and business perspective
- Existing book of business and industry relationships
- Acute attention to detail, organization, and efficiency
Requirements
- An appropriate level of drive and toughness to effectively manage multiple demanding, critical projects in a fast-paced, technical environment, and a rapidly evolving industry
- A strong hotel brand awareness (i.e., Hilton, Hyatt, Marriott, IHG)
- Advanced negotiation skills
- Knowledge of all aspects of travel (hotels, charter/commercial air, ground transportation, rentals, catering, etc.)
- Strong interpersonal skills to be able to effectively manage different relationships with clients and hotels
- Excellent presentation, written, and oral communication skills
- Experience using CVENT, Salesforce, MS Office, Google Suite
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401K, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Work From Home
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