Advance Virtual Front Desk Representative

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In just over three years, we have grown from an idea to a global, remote-first team of more than 140 people. Our business is in the top decile for growth, and our team is consistently described as high-trust, low-ego, and high-output.

The Role

Many of our nurses are first-time business owners, and some are still working other jobs. Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front Desk ensures that every client interaction is handled with care and professionalism, giving our Nurses more time to focus on what they do best - taking care of their patients. Having already onboarded a stellar team member, we are looking to expand our roster for the Advanced offering. 

As an Advanced Virtual Front Desk Specialist, you will be at the heart of operations for 3-4 high-level Medspas. Your role will encompass a wide array of responsibilities, including:

• Answer incoming phone calls and messages to the business 

• Lead conversion: Close inbound leads by calling and texting them via our CRM 

• Appointment setting: Answer incoming inquiries to the business to set appointments  

• Schedule management: Rescheduling appointments, booking follow-up appointments, and following up with clients about their appointments

• Administrative tasks: Ensuring all client information is updated with loyalty information, and documents are completed before appointments

• Answering questions about the business and general knowledge about the services provided

• Proactively escalating questions and concerns to the Medspa owner 

We’re looking for

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity.

• Background in the healthcare industry, with an understanding of its unique challenges and requirements.

• Experience in sales, with a knack for converting leads into valuable client engagements.

• Availability to work during US hours and follow US holidays 

• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication.

• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision.

TO APPLY, we require you to fill out the application form and submit the following:

1. A video / voice sample not more than 2 mins

2. Copy of your resume

3. Internet speed test

Thank you and good luck!

At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we’re happy to assist.