Customer Success Outreach Associate

Remote Worldwide Hiring now

As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.

RESPONSIBILITIES

Customer Engagement:

Initiate proactive outreach to customers via email, phone calls, and other communication channels.

Build rapport with customers to understand their requirements and challenges.

Provide product or service demonstrations and answer inquiries effectively.

Negotiate migration and upgrade contract and transition customer to implementation team

Issue Resolution:

Identify and address customer concerns or issues promptly.

Collaborate with internal teams to resolve customer queries or escalate issues when necessary.

Ensure timely and satisfactory resolution of customer problems.

Customer Success Advocacy:

Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.

Contribute to the development of customer success strategies and initiatives.

REQUIREMENTS

Bachelor’s degree in business administration, marketing, communications, or related field.

Strong communication skills, both verbal and written.

Previous negotiation and objection handling experience

Excellent interpersonal skills with the ability to build relationships and trust with customers.

Problem-solving abilities and a proactive approach to customer issues.

Ability to work collaboratively in a team environment.

Familiarity with customer relationship management (CRM) software is a plus.

Prior experience in customer service, sales, or a related field is advantageous but not required.

Apply to this Job

Apply for this role Opens the employer's application page — free, no JobStack account needed.

Customer Success Outreach Associate

RESPONSIBILITIES

REQUIREMENTS

More from the stack

Configuration Managment Manager

Entry Level Outside Sales (Training Provided)

Entry Level Outside Sales (Training Provided)

Canvasser

46,800 base + commissions- Roofing canvasser and appointment setter- no sales experience required

Storm Damage Inspector

Storm Damage Inspector

Sales Representative

Entry Level Sales Representative

Risk Analyst (night shift - remote work)

Junior Account Manager - REMOTE

Experienced Customer Support Representative for Live Chat Services – Delivering Exceptional Client Experiences through Effective Communication and Technical Expertise at blithequark

Regional Sales Manager, ANV

Senior Manager, Finance & Strategy

ASSISTENTE DE LOGISTICA REMOTO RESIDIR EM FORTALEZA PARA TREINAMENTO

Bilingual Call Center Representative (English & Creole) – Indeed Jobs US

Side Hustle Expert - Affiliate Marketing

Sales Operations Lead

Member Experience Representative

Customer Service & Data Entry Specialist – Remote Opportunity Supporting Client Operations and Information Accuracy at arenaflex