Senior Project/Program Manager, Revenue Program Management

Role Description

Leads and manages the day-to-day operational and tactical aspects of multiple or enterprise scale projects, new initiatives and other ongoing business deliverables in accordance with business needs.

• Identifies, evaluates and resolves issues that conflict with project deliverables.
• Collaborates closely with project team members, business owners and sponsors to develop and successfully implement projects/programs.
• Assesses project risks, develops mitigation and contingency plans.
• Oversees project to ensure projects have required resources, meets milestones and are successfully implemented.
• Leads and coordinates matrix and/or cross-functional team.

What You'll Do:

• Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project.
• Must ascertain, categorize and manage projects in relation to corporate priorities.
• Negotiates for resources to staff projects effectively with appropriate skill sets, aligning skills to the needs of the project.
• Delegates work as required and ensures a quality end product through close customer contact and assesses customer/client satisfaction through direct feedback/evaluation.
• Coordinates development and implementation of policies and procedures as well as development of compliance measurements.
• Controls and monitors project effectiveness; updates project plans as necessary.
• Ensures compliance with necessary audit requirements.
• Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors.
• Assists with analysis and development of business processes to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Develops escalation process to channel issues and concerns to appropriate parties.
• Evaluates project risks, developing contingency plans and responding to change in risk as the project progresses.
• Develops effective business process improvement initiatives and communication plans.
• Performs analytic functions and coaches others in analytical production, technical and other areas.
• Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (ie Cost/Benefit Analysis, Flowcharting, etc).
• Documents and presents project management results through the development of criteria, issue analysis papers and reports; ensures that projects established objectives such as financial goals, where applicable and creates an evaluation plan to assess project performance in relation to stated goals.
• Provides indirect reports, if applicable, with well-defined expectations, ongoing feedback, coaching/mentoring and/or training.
• Minimize Audit and Regulatory Risk for the CMS/HHS audits by ensuring comprehensive monitoring of the audit and completion by deadline.

Qualifications

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Bonus Points: PMP certification
• Experience with requirements, facilitation and documentation in process mapping

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance.

$89,174.00 - $142,679.00

Skills

• Business Process Improvements
• Implementation Management
• Process Improvement Initiatives
• Process Improvements
• Project Management
• Project Management Oversight
• Project Performance Management (PM)
• Project Plan Development
• Resource Management
• Resource Planning