Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual
Description:
- Help client plan participants during enrollment and updates to health care/pension plans
- Provide the highest level of service on each contact
- Work mostly on the phone, with opportunities to assist via chat and message center
- Train and onboard remotely, must meet eligibility requirements
- Start at $18.00/hr during training, increase to $18.75/hr after onboarding
- Expected to work 40 hours a week and overtime during the busy season
- Hours may fluctuate between 32 to 40 depending on client need
- Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities
Requirements:
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service-related field
- High School degree required
- The following are a plus:
- Associate or Bachelor’s degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish
Benefits:
- WTW 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Commuter Accounts program
- Any other benefits required by law
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