Operations Specialist

Company Introduction

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

Job Description: Join our team to revolutionize logistics, as we continue to improve our services to our clients by making shipping more transparent, faster, and safer than ever before. As a crucial member of our operations team, you'll play a pivotal role in saving lives, ensuring planes stay in the air, and delivering packages faster than well known industry giants. Expect each day to be dynamic and filled with opportunities to make a real impact in the logistics-tech industry.

Responsibilities

• Adaptability: Quickly switch between critical tasks and roles as situations demand.
• Attention to Detail: Navigate intricate logistics challenges where precision is paramount.
• Ownership Mindset: Take full responsibility for the shipments you handle, leveraging top-tier technology and teamwork while maintaining end-to-end autonomy.
• Decision Making: Swiftly make informed decisions that can make the difference in critical life-saving situations, ensuring safety and efficiency.
• Positive Attitude: We believe in the power of a positive attitude to transform challenges into opportunities.
• Calm under Pressure: Maintain composure during high-stress situations, safeguarding the movement of sensitive shipments globally.
• Customer Obsession: Dedicate yourself to exceeding customer expectations through exceptional service and problem-solving.

Requirements

• Preferred 1-3 years of customer service experience.

Compensation

• Competitive salary: $22.00 - $24.00 per hour.
• Comprehensive health, vision, and dental care plans.
• 401K program with employer match.
• Professional Training and Personal Development reimbursements.
• Generous employee perks.

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.