Regional OnSite Specialist - Dallas/Fort Worth, TX

As a Regional OnSite Specialist you will Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

What You Will Do:

• Provide clinical surgical support by managing relevant equipment according to account-specific scopes and functions, ensuring smooth operations during surgical procedures.

• Lead on-the-job training and onboarding for OnSite Specialists, educating them on products, processes, and complex situations while coordinating daily operations to ensure staffing and training effectiveness.

• Fill anticipated or unplanned staffing gaps as needed, ensuring continuity of operations and flexibility in working hours, shifts, and locations, including potential overnight travel and regional coverage.

• Anticipate the needs of OR staff and surgeons during surgeries and provide support to OnSite specialists for effective service.

• Troubleshoot and maintain Stryker Endoscopy and related surgical equipment to ensure functionality.

• Record and report key metrics daily, providing insights into job functions and identifying areas for improvement.

• Record and report daily data metrics related to job functions, providing regular updates on account information to maintain high service levels.

• Build and maintain strong relationships with surgeons, OR staff, hospital administration, and other stakeholders while ensuring compliance with relevant regulations, policies, and industry standards.

• Identify continuing education opportunities and coordinate in-services, attending customer meetings and supporting continuous improvement projects within OnSite.

What You Need:

Required Qualifications:

• High school diploma or equivalent.

• Strong organizational, interpersonal, and communication skills.

• Demonstrate excellent time management and problem-solving abilities.

• Adapt to changing shifts and account needs with flexibility.

• Willing to travel overnight or support other regional accounts as required.

• Obtain and maintain required certifications (e.g., HSPA) and meet vendor credentialing requirements for all assigned accounts to ensure professional development and account compliance.

Preferred Qualifications:

• Bachelors degree in related field of study

• Experience with medical device support or in a clinical environment.

• Knowledge of operating room standards and sterile processing practices.

• HSPA certification or equivalent sterile processing certification.

• Proven track record of leading and coaching team members in fast-paced environments.

• Familiarity with Stryker Endoscopy equipment or similar medical devices.

• Adhere to Stryker’s code of conduct and HIPAA regulations, maintaining patient confidentiality, high-quality standards, and demonstrating professionalism in work ethic, attitude, and appearance.

• Reside in Dallas/Fort Worth, TX area

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