Online Customer Service Trainee - Spanish Speaking in Pleasant Grove, UT
Job title: Online Customer Service Trainee - Spanish Speaking in Pleasant Grove, UT at Veracity Insurance
Company: Veracity Insurance
Job description: About VeracityAt Veracity Insurance Solutions we are an MGA (Managing General Agent), as an MGA we sell policies directly to consumers. We are a company that from the top down delivers a world-class customer experience while living the work-hard-play-hard model that promotes a strong work-life balance. With our company, you will benefit from a great company culture, as we pride ourselves on supporting and developing each individual on our team.We’re growing fast, and we want you to be a part of it. We are currently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a work-from-home CSR (Customer Service Representative.)As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.We’re growing, and we want you to be a part of it. We are currently looking for an experienced remote Customer Service Agent: Spanish Speaking to join our team. This is a remote role.What’s In It for You?
- We pay for your time and materials to obtain and maintain your Property and Casualty License
- Paid holidays
- 160 hours of PTO (sick or vacation) plus 2 floating holidays per year
- 401(k) with a company match plan
- Health/dental/vision plans
- Free mental health resources
- and more.
- Obtain and maintain your Property and Casualty License
- Work independently, take initiative, and work with little supervision
- Maintain regular and timely attendance
- Ability to make decisions, problem solve, and hold to an ethical standard
- Ability to manage individual stress/composure
- Other duties as assigned
- High School Diploma
- Designated Space and Internet Capability to Work from Home
- Able to Pass a Background Check
- Extensive Microsoft Office or G-Suite Experience
- 2 Years of Customer Service Experience
- Engage in groundbreaking projects that are reshaping the insurance landscape.
- Collaborate with a group of dedicated, like-minded professionals.
- Experience a culture that prioritizes growth and development.
- Health, dental, and vision plans.
- Amazing work-life balance with 4 weeks of Paid Time Off.
- 9 Paid Company Holidays with 2 floating holidays.
- 401K Programs with employer match.
- Personal assistant programs for support in a healthy personal and work life.