Associate Analyst, Service Desk in Lakeland, FL

Job title: Associate Analyst, Service Desk in Lakeland, FL at Saddle Creek Logistics Company: Saddle Creek Logistics Job description: Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Department: Information Services – Technical Services Location: Lakeland, FL Shift: Monday–Friday, 8 am-5 pm (after hours support – approx. every 20 weeks)Position DescriptionThe Service Desk Associate Analyst provides support for information systems, applications, and technologies for Saddle Creek associates within the environment. The Service Desk Associate Analyst reports to the Associate Manager, Service Desk and works with corporate Information Services (IS) to complete or assist tactical and operational initiatives as needed and works closely with leadership in achieving goals.ResponsibilitiesRespond promptly to technical assistance requests via our ticketing system, in-person interactions, phone calls, or electronic communications.Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, network/communications equipment, Microsoft Office, etc.) both locally and remotely.Serve as a Subject Matter Expert (SME) for Service Desk operations, ensuring consistent performance and process improvement.Support application upgrades and business go-lives at your location with the assistance of the SME teams.Provide training to end users for both general use of PCs, to proper use of our in-house applications.Identify and escalate situations requiring urgent attentionFacilitates purchasing of computer hardware and software.Assist in maintaining detailed documentation of your local infrastructure; including the basic software/hardware.Assist and train new hires and service desk personnel to foster a high-performing team.Develop and document service desk processes to enhance efficiency and consistency.Performs replacements/upgrades of equipment based on product lifecycle or business growth.Coordinate and supervise outside service providers (vendors/contractors) as needed.Allocate 10%-15% of time collaborating with the Corporate IS team on various initiatives.Participate in operational/project meetings as needed.Provide reliable off-hours support and participate in a rotating on-call schedule.Undertake additional duties and projects as assigned.QualificationsEducation/ExperienceBachelor’s Degree in Information Systems or related discipline preferredHigh School Diploma/GED RequiredMinimum of 2 years of experience providing technical support to end usersExperience with systems change management processesWorking knowledge of process management and the project management life cycleIndustry certifications (CompTIA, Microsoft, HDI) preferredExperience in multi-site support with onsite and remote supportExperience with ticketing systems; Service Now is a plus.Knowledge, Skills And AbilitiesExceptional customer focus and professionalism with a high degree of integrity and trust.Strong critical thinking, decision-making, and troubleshooting skills, with the ability to perform root cause problem analysis.Demonstrated ability to work effectively in ambiguous situations and quickly adapt to new challenges.Strong interpersonal, written, and verbal communication skills, with the ability to convey technical concepts to end users.Proven ability to collaborate in a team environment and contribute to a positive workplace culture.Project management experience is preferred but not required.Physical ability to lift up to 25 lbs as needed.#LI-MC1.Benefits:Benefits package including medical, dental, vision, HSA, and medical reimbursementAnnual bonus eligibility401(k) matchVacation and holiday payEmployee assistance and identity theft protectionCareer development and opportunity for internal promotionsTuition reimbursement for further educationCompany paid life insurance and short term disabilitySaddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster . View the Pay Transparency Nondiscrimination Provision . View the E-Verify Posting .Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request. Expected salary: Location: Lakeland, FL Job date: Sun, 27 Apr 2025 03:17:36 GMT Apply for the job now! Apply for this job