Network-NOC Technician-100% Remote-4x12 Schedule (4 Days On/4 Days Off)-Day And Night Shift
TEKsystems is currently seeking a NOC Technician to focus on Network Monitoring and Ticket Resolution for a 3 month + contract opening.
- CCNA preferred or equivalent experience
Skills
- Ccna
- osi model
- Troubleshooting
- Support
- Ticketing system or Network Monitoring experience
Additional Skills & Qualifications Tier 1 Monitoring/Intake Techs. HFC / Cable Modem / Harmonic related items. Expectations would be to train them in what that task required and depending on work volume potentially other tasks Description
Job Description
The NOC Technician will provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution of the company's Wireless Radio Access Network (RAN) equipment and/or Core Transport Network in order to provide the highest level of network availability by restoring service and minimizing call out of field technicians. Essential Duties of the Monitoring Technician: Monitor the network and associated network elements; investigating and determining the cause of network events and alarms. Perform network troubleshooting and corrective maintenance. Respond to and isolate outages, working with the appropriate technical groups to restore service. Initiate disaster recovery actions as required. Provide on-the-job technical training and oversight to junior technicians. Coaching and mentoring junior technicians using network events as teaching tools. Interact with the company's customers, internal employees and vendors in a professional manner to resolve issues at the lowest level and as timely as possible Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol. Other duties as assigned to ensure the proper operation and maintenance of the company network. Knowledge, Skills and Ability: Demonstrated ability to work independently and as a member of a team. Excellent oral and written communications skills required. Knowledge of DOS/Windows/UNIX/Open view and associated applications. Must have the ability to train and provide technical guidance to less experienced personnel. Superior interpersonal and professional skills; able to handle stress when working with customer and/or other employee issues with diplomacy, tact and concern. Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making. Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. Minimum Qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications environment is required. High School diploma or equivalent required. Associates' degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. Driving Requirements (if applicable): Must maintain and possess a valid driver's license, proof of insurance, and a satisfactory driving record. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boise,ID. Application Deadline This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!