Customer Care Representative - Part Time
Description:
- Our Customer Care team goes above and beyond our customer’s expectations to make sure they get the utmost in care and service.
- Our Customer Care Specialists are the face of our company to homeowners and to our broker partners.
- Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture.
- We empower homeowners and broker partners with solutions to their home ownership and closing needs.
- The ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement.
- This role will focus on ensuring excellent service standards and maintaining high customer satisfaction.
Requirements:
- Highly tuned and professional communication skills for voice, email and chat
- Active listening skills and ability to communicate updates and solutions
- Energetic, positive, and fresh approach to customer inquiries and requests
- Ability to multitask, prioritize, and manage time effectively
- Ability to influence stakeholders and coordinate solutions through completion
- Experience with CRM tools preferred
- Residential real estate sales experience preferred
- Associates degree preferred
- Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences
Benefits:
- Competitive compensation package (Hourly+ Bonus)
- Company provided laptop, monitor, accessories
- Remote/Flex Options
- Fun virtual/in person company events
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