Insurance Claims Specialist- Fredericksburg, VA
About the position As a Claims Service Specialist at GEICO's Fredericksburg, VA office, you will play a crucial role in assisting our policyholders during one of the most stressful times in their lives—after an accident. This position is designed for individuals who are motivated, solution-oriented, and empathetic to customer needs. You will undergo a comprehensive training program that lasts between 6 to 9 months, during which you will learn the intricacies of the claims process. This training is conducted 100% in-office, ensuring that you receive hands-on experience and support from seasoned professionals. Once training is complete, you will transition to a hybrid work model, spending four days a week in the office and one day working from home. Your primary responsibilities will include collecting facts about accidents, investigating claim details, and gathering statements from all parties involved. Your attention to detail, patience, and supportive nature will be essential in helping our policyholders navigate the claims process and get back on the road as quickly as possible. At GEICO, we believe in fostering career growth. Many associates experience a base salary increase of 10% within their first year, with top performers seeing increases of up to 15%. We encourage you to explore your abilities and develop new skills as you grow within the company. If you are ready to embark on a fulfilling career path, we invite you to join our team!
Responsibilities
- Collect facts about accidents and investigate claim details.
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- Gather statements from involved parties to support the claims process.
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- Provide outstanding customer service to policyholders during their time of need.
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- Communicate effectively, both verbally and in writing, with customers and team members.
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- Multitask efficiently in a fast-paced, high-volume call center environment.
Requirements
- Experience providing outstanding customer service and fostering trust with customers.
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- Solid computer multitasking skills to manage multiple tasks effectively.
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- Ability to communicate effectively, both verbally and in writing.
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- Willingness to learn and grow in a fast-paced environment.
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- Minimum of a high school diploma or equivalent.
Nice-to-haves
- Eagerness to explore new skills and openness to different career paths.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period.
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- Paid Vacation, Sick and Parental Leave.
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- 401(k) Plan.
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- Tuition Reimbursement.
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- Paid Training and Licensures.
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