Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75%

Position : Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75% Location : Franklin Lakes, NJ Duration : 9 Months Total Hours/week : 40.00 1st Shift Client : Medical Devices Company Job Category : IT Level of Experience : Senior Level Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT) Remote with travel- Domestic 50%-75% Location: United States (Remote) w/ 50-75% Travel (there may be some international travel expected to Canada / LATAM - however most will be US based).

Job Description

Key Responsibilities:

• Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems.
• Conduct thorough assessments of existing telephony workloads in various locations, identifying current systems and configurations.
• Collaborate with stakeholders to gather and document voice requirements, ensuring alignment with business needs and objectives.
• Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
• Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys.
• Manage the implementation of Microsoft Teams calling plans or direct routing, ensuring seamless integration and minimal disruption to business operations.
• Provide technical expertise and support throughout the transition process, addressing any issues or challenges that arise.
• Conduct training sessions and create documentation to support end-users and administrators in using the new telephony systems.
• Monitor and evaluate the performance of the new voice systems and the project processes, making recommendations for improvements as needed.
• Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.

Qualifications

• Bachelor's degree in Information Technology, Telecommunications, or a related field.
• Proven experience in telephony systems, particularly with Cisco and Avaya.
• Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
• Excellent project management skills, with the ability to manage multiple tasks and priorities effectively.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Ability to adapt to changing technologies and stay current with industry trends.

Preferred Qualifications

• Certifications in Cisco, Avaya, or Microsoft Teams.
• Experience in large-scale telephony system migrations.
• Familiarity with network infrastructure and VoIP technologies.

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