Senior ServiceNow Developer
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. Our Perks:
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
- Complete list of benefits here
CLA is growing and seeking to hire an experienced Senior ServiceNow Developer to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. How you’ll create opportunities in this Senior ServiceNow Developer role: The Senior ServiceNow Developer is responsible for administration of our cloud-based workflow automation platform ServiceNow. This role is responsible for optimizing our workflow automation platform, identify opportunities for efficiencies, usability and manage future implementation plans. Primary liaison between the business, IT team and vendors. How you’ll create opportunities in this role: Essential Job Functions
- Resolve issues, questions, and requests related to the implementation of the ServiceNow modules.
- Monitor and manage the application platform to ensure the application is fully functional for the business.
- Collect, evaluate, and coordinate enhancement requests for the supported application(s).
- Coordinate all patching, releases, and development efforts with the vendor and IT teams.
- Test critical business functions and approves successful implementations.
- Develop and configure methods for integrating data from external applications and files into the ServiceNow platform thru various data loads and API interfaces available thru vendors or created internally.
- Design basic and detailed specifications following internal development methodology practices.
- Create custom applications that enhance the ServiceNow platform.
- Extensive testing of solutions being delivered.
- Assist with estimation of effort for enhancements as needed.
- Creates release notes for the business users to understand fixes and/or new capabilities.
- Works with IT Trainer to produce documentation that can be utilized as self-help details.
- Review business requirement qualification documentation from Business Analyst for adherence to platform direction.
Experience
- 3 years of ServiceNow work experience is required.
- ITOM & ServiceNow customization and integration experience is preferred.
Education
- Bachelor's degree required. Combination of training, experience and education may be accepted in lieu of degree.
- Degrees in Information Technology, Computer Science, or other related degree is preferred.
Certifications / Licenses
- None required
Technical Competencies Knowledge of ServiceNow application platform, Information Technology Infrastructure Library (ITIL) and ITIL V4 processes. Excellent written and verbal communication skills are needed. Able to work independently on multiple projects. Ability to manage multiple, concurrent projects, activities and tasks under time constraints. Ability to effectively interface with staff at all levels. Excellent communication, facilitation, and organizational skills. Strong critical / analytical thinking and problem-solving skills. Perform other duties as required or assigned. 10% Travel #LI-JH1 Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities. Click here to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click here. Apply Job!