Education Manager - Education & Content Delivery

Remote Worldwide Hiring now

How you’ll make an impact

Do you have a natural flair in delivering an interactive product education content within the accounting industry or SaaS space?

Here at Xero, you'll be working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

- We are the most valued source of advice for small businesses and their advisors

- We are the world leaders in live & digital Customer content creation and delivery

- We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond

As the Education Manager for South Africa (ZA), you will be responsible for executing the education strategy, aligning it with the global education and content delivery framework and the South Africa business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.

What you’ll do

Assist in the development and management of the regional education strategy in line with the Emerging Markets commercial and the global education & content delivery strategy

Create and drive clear road maps and KPI’s to achieve education goals

Maintain high engagement levels with the ZA Go To Market teams, provide input and feedback on an ongoing basis

Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible

Be responsible for the implementation of all education requirements

Working with Head of Global Content Delivery and Head of Global Digital Curriculum to ensure that the curriculum is continually refreshed and enhanced

Support the team in the creation and delivery of live webinars, events and face to face sessions for the business

Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner

Determine the most appropriate education format for all requests and ensure the correct teams are involved

Drive content production through the appropriate stages to ensure quality output in a timely manner

Work with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in ZA

Onboard new team members, external writers and industry experts where appropriate

Work closely with regional Sales and Marketing to deliver content for local initiatives

Develop and maintain strong relationships with key stakeholders in the ZA teams and global content teams

Proactively communicate with regional Sales, Marketing and Partner Consulting managers around new education deliverables activities or events

Design and report on key metrics / monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being met

Actively engage with Education Managers in other regions to ensure continual improvements and application of best practice

What you’ll bring with you

Experience in developing and delivering live education content

Proven experience in stakeholder management

Proven ability to manage projects

Proven understanding of taking customer needs and turning them into product related story telling with a focus on interactive compelling experiences

Demonstrable commercial acumen

Small Business, accounting, education or SAAS experience would be desirable

Ability to work autonomously

Customer-centric approach

Strategic thinker

Positive, friendly, can-do attitude

Ability to prioritise work in a fast-paced environment

Build and maintain stakeholder relationships

Energetic communicator

Loads of innovation and self motivation

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Education Manager - Education & Content Delivery

What you’ll do

What you’ll bring with you

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