Senior Product Engineer

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for a Senior Product Engineer to join our team and help us define the next phase of support tooling.

Engineering at Plain is about much more than moving tickets from left to right, it’s owning and solving problems end to end - from coming up with ideas to infrastructure and button copy.

We are now looking for a senior or staff-level full-stack engineer to join our team.

You will:

• Help set overall product direction as part of our team, and help us iterate on our technical architecture, developer experience and API.

• Ship features to solve customer problems, end to end. You’ll talk to customers to validate ideas and scope features, lead the development of those features day to day and ensure they're rolled out smoothly – working on everything from back-end infrastructure and API schemas to the front-end experience.

• Work closely with Mitchell, our designer, to make sure that the user experience for every feature is top-notch –  from copy to to  UI details and polish.

You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about architectural conversations as you are about customer conversations, and be driven by impact above all.

• Are driven by impact and working with wonderful, high-EQ people. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.

• Have experience working with distributed, serverless systems, and have worked on similar web applications with a high quality and performance bar before

• Are comfortable building full-stack. You don't have to be an expert in everything (no-one is) but you consider yourself an expert in some areas and a generalist in others.

• Feel comfortable learning new technologies and paradigms on your own.

• Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.

• Find learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.

• Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.

• Expect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.

Note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring within Europe for this role.