Customer Support Representative – Full-Time – Rochester

Job Summary

Are you passionate about helping customers and providing exceptional service? Join our team as a Customer Support Representative at Amazon, one of the leading companies in the industry. This is a full-time position based in Rochester, NY, offering competitive hourly pay starting at $17 per hour. As a full-time employee, you will work 40 hours per week and enjoy a comprehensive benefits package, including health and dental insurance, paid training, and paid vacations.

Job Description

As a Customer Support Representative, you will be the first point of contact for our customers, providing them with timely and accurate information regarding their inquiries and resolving issues with a high degree of professionalism. You will handle a variety of customer interactions through various channels, including phone, email, and live chat.

Requirements

– High school diploma or equivalent

– Excellent communication skills, both written and verbal

– Strong problem-solving abilities and attention to detail

– Ability to work in a fast-paced environment

– Basic computer skills and proficiency with MS Office

Responsibilities

– Respond to customer inquiries and provide accurate information

– Resolve customer issues efficiently and with a positive attitude

– Document and update customer records based on interactions

– Assist with order processing, returns, and exchanges

– Collaborate with other departments to resolve complex issues

– Adhere to company policies and procedures to ensure customer satisfaction

Benefits

– Health and dental insurance

– Paid training programs

– Paid vacations and holidays

– 401(k) plan with company match

– Employee discounts on Amazon products

Educational Qualifications

– High school diploma or GED required

– Associate’s or Bachelor’s degree in a related field is a plus

Experience

– Previous experience in customer service or a related field is preferred but not required

– Experience with CRM software is a plus

Company Overview

Amazon is a global leader in e-commerce and technology, known for its customer-centric approach and innovative solutions. With a commitment to excellence and a focus on continuous improvement, Amazon offers a dynamic and supportive work environment where employees can thrive and grow. Join our team today and be a part of a company that values its employees and customers alike. Apply Job!