Customer Service Representative/Call Center

Position Title: Customer Support Representative Location: Remote Anticipated Start Date: 09-01-2024... Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Plus Months (Contract) Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [REMOTE] Pay Range: $15/hr to $16/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: 3 weeks of training will be involved for this role, it is mandatory, and attendance is required every day throughout the entire training period; no absences will be permitted. Candidates should be comfortable working Alaska Standard Time hours. (8 AM to 5 PM Alaska Standard Time = 12 PM/01 PM EST to 09 PM/10 PM EST ) BR: Eric is working with Manager, will update you all once we receive it Job Summary: As a Customer Support Representative, you will be the first point of contact for customers. clients, and stakeholders seeking assistance with Medicare, medical, or healthcare-related inquiries. You will provide exceptional service by addressing questions, resolving issues, and guiding individuals through complex healthcare processes. Key Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, or chat regarding Medicare benefits, medical services, and healthcare plans. • Experience with Medical or Medicaid is a valuable asset and preferred but not required. • Provide accurate information about coverage options, benefits, eligibility, and claims processes. • Assist customers in understanding and navigating the healthcare system, including Medicare enrollment, renewals, and appeals. • Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction. • Maintain detailed records of interactions, transactions, and follow-ups using company CRM systems. • Collaborate with internal teams, such as billing, care management, and insurance departments, to resolve customer concerns and provide seamless service. • Stay up-to-date with changes in healthcare regulations, Medicare policies, and company procedures to offer accurate guidance. • Educate customers on preventive care services, wellness programs, and additional resources available to them. • Participate in ongoing training and development to enhance knowledge and skills related to healthcare and customer service. Qualifications: • High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration, business, or a related field is preferred. • Previous experience in customer support, particularly in the healthcare or insurance industry, is highly desirable. • Strong understanding of Medicare, medical insurance, and healthcare processes is a plus. • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. • Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism. • Proficiency in using customer support software and CRM systems. • Empathy, patience, and a customer-focused attitude. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Keywords: Customer Service/ Call Center/ Medical/ Medicaid Job Type: Full-time Pay: $15.00 - $16.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Work from home Shift: • 8 hour shift Location: • Alaska (Required) Work Location: Remote Apply Job!