Customer Services Representative - (Remote)

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• Customer Services Representative - (Remote)**

• *Job Category**

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Corporate

Requisition Number

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CUSTO04725 Showing 1 location

Job Details

• *Description... This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.

• *ESSENTIAL RESPONSIBILITIES:**

• Excellent communication skills verbal and written

• Demonstrate proficiency in Microsoft Office products and Internet navigation
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to provide outstanding customer service
• Ability to deescalate and remain positive in all situations with difficult customers.
• Take patient demographics and other patient information as needed.
• Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution
• Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
• Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.
• Complete and mail necessary patient statements and return mail in a timely manner
• Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
• Answer all phone calls within 2 minutes of the call hitting the system.
• Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day
• Attend in-services, seminars and webinars for additional education and performance improvement.
• Regular and reliable attendance required.
• *Education/Experience:**

• High school diploma or equivalent required

• 1 year experience in customer service and/or call center industry or equivalent combination of education and experience
• Customer Service Basics or equivalent training preferred.
• *Work Location & Hours:**

• *Fully Remote** • **

Must be able to work 10:30 7 pm (CST)

*** • *Successful candidates will pass a background check and drug screen.** • *We are an equal opportunity employer.** • *Qualifications** • *Skills** • *Behaviors** • *:** • *Motivations** • *:** • *Education** • *Required** High School or better.

• *Experience**

• *Licenses & Certifications Apply Job!