Customer Service Representative

Job description We are looking for a Remote Customer Service Representative (CSR). The ideal role for someone who loves interacting with customers in a fast-paced environment... Position: Remote Customer Service Representative Working Hours: Minimum of 18 hours required weekly. Salary: $21.45/Hours KEY RESPONSIBILITIES: ? Manage large amount of incoming phone calls. ? Collects and enters a large number of product orders on company?s CRM. ? Identify and assess customer?s needs to achieve satisfaction. ? Build relationships and trust with customer accounts ? Provide accurate, valid, and complete information to customers. ? Ability to follow up to ensure problem resolution. ? Interacts with customers via telephone, email, or online chat to provide support and information on products or services. ? Ensures that appropriate actions are taken to resolve customers? problems and concerns. ? Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. ? Performs other related duties as assigned. BENEFITS: - Flexible hours of work REQUIREMENTS: ? Excellent communication skills including active listening. ? Service-oriented and able to resolve customer grievances. ? Excellent organizational skills and attention to detail. ? Basic understanding of or ability to quickly learn company product/services codes and terminology. ? Ability to be cordial and respectful with co-workers and customers. ? Maintain regular and punctual attendance. ? Work overtime as assigned. ? Comply with all company policies and procedures. ? Ability to work with others in a group, cooperate with others, offer help when needed, and foster a team climate within the group where members are committed to a common goal Apply Job!