[Remote] Customs Brokerage Specialist, ACT Destination Operations
Note: The job is a remote job and is open to candidates in USA. Amazon is committed to being Earth's most customer-centric company, and the Customs & Trade (ACT) team plays a critical role in that mission. The Customs Brokerage Specialist will manage daily customs clearance operations and ensure compliance for cross-border shipments while collaborating with various stakeholders.
Responsibilities
- Verify completeness and accuracy of customer onboarding documentation and commercial records
- Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
- Perform accurate data entry for entry filing, tariff classifications, and inspection records
- Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
- Generate and track delivery forms, ensuring all compliance requirements are met
- Meet daily and weekly KPI targets for entry submission accuracy and timeliness
- Serve as second-tier support for Customer Service escalations related to cross-border shipments
- Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end
Skills
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Work 40 hours/week, and overtime as required
- Experience performing accurate data entry and analysis
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments
- High school or equivalent diploma
- Bachelor's degree in logistics, transportation, supply chain, or business
- Licensed customs broker
- Experience in customs
Benefits
- Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Company Overview
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