Sleep Therapy Inbound Customer Service Representative – CPAP Resupply Specialist (Remote After Training)

Join arenaflex: Where Compassion Meets Innovation in Home Healthcare

arenaflex is a nationally recognized leader in delivering life-enhancing medical solutions that empower patients to live healthier, more comfortable, and more independent lives. With a strong commitment to clinical excellence and patient-centered care, arenaflex provides a comprehensive range of products including ventilators, oxygen therapy systems, sleep apnea treatment devices, wound care solutions, diabetic management tools, and an extensive line of home medical equipment. Operating from hundreds of locations across 45 states, arenaflex supports thousands of patients daily, ensuring they receive the high-quality equipment, supplies, and customer care they need to manage their health confidently at home.

At arenaflex, we believe that exceptional patient outcomes begin with exceptional people. Our team members are more than employees—they are advocates, educators, and partners in each patient's healthcare journey. We are proud to cultivate a workplace culture built on respect, collaboration, continuous learning, and a shared mission of improving lives. If you are seeking a meaningful career where your communication skills, empathy, and attention to detail directly contribute to enhancing patient well-being, arenaflex offers the ideal environment to thrive.

Position Summary

We are currently hiring a dedicated Sleep Therapy Inbound Customer Service Representative – CPAP Resupply Specialist to join our Sleep Central Inbound Call Center within the Murray Operations division. In this role, you will be the first point of contact for sleep therapy patients who depend on arenaflex for their CPAP equipment and ongoing resupply needs. Your primary responsibility will be new order intake, ensuring accuracy in product selection, verifying patient demographics, payer information, and physician details, and delivering exceptional customer service that reflects arenaflex's commitment to patient advocacy and care excellence.

Beyond order processing, you will also provide basic sleep coaching, reinforce proper cleaning and maintenance routines for CPAP equipment, serve as a product expert on various mask interfaces, and assist patients with basic mask fit issues. This is a high-volume, fast-paced inbound call environment where your ability to combine technical product knowledge with compassionate patient communication will make a tangible difference in people's lives every day.

What You Can Expect

• Competitive Pay: Starting rate of $15.50 per hour, plus access to a Monthly Bonus program with potential for unlimited earnings based on performance.
• Schedule: Monday through Friday, 8:30 AM – 5:00 PM.
• Hybrid Work Flexibility: After successfully completing in-office training and meeting performance expectations with management approval, you will have the opportunity to work from home.

Key Responsibilities

As a Sleep Therapy Inbound Customer Service Representative at arenaflex, you will play a critical role in ensuring every patient interaction is handled with professionalism, accuracy, and empathy. Your core responsibilities will include:

• Serving as a patient advocate to resolve questions, concerns, and service issues promptly and compassionately.
• Collecting patient and source information and accurately inputting data into the e-Intake proprietary system.
• Completing thorough verification for all products and services to ensure order accuracy and compliance.
• Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, FDA guidelines, and JCAHO standards.
• Staying current on arenaflex's full range of products, services, and resupply programs to provide informed recommendations.
• Identifying and resolving problems in a timely manner, escalating complex issues to appropriate team members when necessary.
• Making outbound calls as needed to collect additional patient data or follow up on incomplete orders.
• Managing all aspects of initial intake via high-volume inbound phone calls with efficiency and accuracy.
• Processing related patient paperwork and documentation as assigned.
• Processing tickets to ensure timely fulfillment of product orders and resupply requests.
• Maintaining prompt and regular attendance to support team performance and patient service standards.
• Providing basic technical customer service assistance for CPAP equipment, including troubleshooting common issues.
• Educating patients and location employees on CPAP supplies, proper usage, and maintenance best practices.
• Utilizing the e-Intake system to maintain accuracy and quality control throughout all patient interactions and data input.
• Performing other duties and special projects as assigned to support team and organizational goals.

Qualifications

To be considered for employment at arenaflex, candidates must successfully complete the following pre-employment requirements:

• Background investigation (company-wide policy).
• Drug screen (when applicable for the position).
• Basic computer and basic internet skills test, along with a typing assessment.
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position).

Education and Experience

• High school diploma or GED equivalent required.
• One to three years of related prior work experience in a team-oriented environment preferred.
• Strong customer service background, ideally in a call center, healthcare, or medical equipment setting.

Skills, Knowledge, and Abilities

Success in this role at arenaflex requires a unique blend of interpersonal, technical, and organizational skills. The ideal candidate will demonstrate:

• Effective communication skills in English, both oral and written, with the ability to interact professionally with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner.
• A helpful, knowledgeable, and polite demeanor while consistently maintaining a positive and solution-oriented attitude.
• The ability to interpret a variety of instructions delivered through multiple communication mediums.
• Knowledge of billing reimbursement, insurance policies, and payer requirements preferred.
• Familiarity with Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry practices.
• Understanding of medical billing practices preferred.
• Strong commitment to maintaining confidentiality and exercising discretion when handling sensitive patient information.
• Solid foundation in medical terminology.
• Ability to multi-task effectively while maintaining strong attention to detail.
• Self-motivation, strong organizational skills, effective time management, and sound deductive problem-solving abilities.
• Capacity to work independently with minimal supervision as well as collaboratively as part of a team.

Physical Demands and Work Environment

• Ability to lift a minimum of 10 pounds as needed.
• Prompt and regular attendance is required.
• Requires close vision capability to read small print on computer screens and paperwork.
• Involves periods of sitting, walking, standing, talking, and listening throughout the workday.
• Work is performed in a professional office or remote home office environment, depending on training completion and management approval.

Technical Proficiencies

• Email transmission and professional communication.
• Internet navigation and online research.
• Microsoft Office applications, including but not limited to Word, Excel (spreadsheets), and Outlook.
• Standard office equipment such as fax machine, copier, printer, phone systems, and computer workstations.

Why Choose arenaflex? Benefits and Perks

arenaflex is committed to supporting the well-being, financial security, and professional growth of every team member. We offer a comprehensive benefits package designed to help you thrive both at work and in life, including:

• 401(k) Retirement Plan to help you plan for your future.
• Medical, Dental, and Vision Insurance for you and your eligible dependents.
• Life Insurance and Disability Coverage to provide peace of mind.
• Generous Paid Time Off (PTO) and paid holidays to support work-life balance.
• Employee Discount Program on arenaflex products and services.
• Employee Recognition Program to celebrate outstanding contributions.
• Bonus and Incentive Opportunities recognizing individual and team performance.
• Mileage Reimbursement (when applicable for the position).
• Telephone Reimbursement (when applicable for the position).

Career Growth and Development at arenaflex

At arenaflex, we believe in investing in our people. When you join our team, you gain access to ongoing training, mentorship, and professional development opportunities designed to help you build a long-term career in the healthcare industry. Whether you aspire to advance into leadership, specialize in a particular product line, or expand your expertise in healthcare operations, arenaflex provides the resources, support, and pathways to help you achieve your goals. Many of our leaders began their careers in customer service roles just like this one, and we are committed to promoting from within whenever possible.

Our Culture

arenaflex fosters a collaborative, inclusive, and patient-focused culture where every team member's contributions are valued. We celebrate diversity and are proud to be an equal opportunity employer. We recruit, employ, train, promote, and compensate employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws. Our commitment to nondiscrimination extends to every locality where arenaflex operates. We believe that a diverse workforce strengthens our ability to serve patients and communities with empathy and excellence.

Take the Next Step in Your Career

If you are a motivated, compassionate, and detail-oriented professional ready to make a meaningful impact in the lives of patients who depend on life-enhancing medical equipment, we encourage you to apply today. The hiring manager at arenaflex reviews resumes carefully and contacts applicants whose experience aligns with the requirements of this position. All positions are posted for a minimum of five days and remain open until filled with a qualified candidate, generally no greater than 200 days.

To check the status of a position you have applied to, please sign into your candidate account. We appreciate your interest in joining the arenaflex team and look forward to receiving your application.

Apply now and become part of a company that truly makes a difference—arenaflex, where your work changes lives every day.