Customer Service Representative

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking... for some great people! We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will be helping customers from an established high end jewelry store with locations all over the US and online! Responsibilities: • Extensive multi-tasking between programs and websites. • Act as an advocate for our customers and be empathetic in all customer interactions. • Provide extraordinary service to our customers via phone, email and chat. • Communicate with other departments within the company AND local store managers to resolve customer issues. • Quickly identify a customer's problem, document all case notes, and provide customers with reasonable solutions to the problem. • Follow-up with customers on any outstanding matters and provide additional assistance as needed. • Responsible for a monthly sales goal assisting customers with placing orders, answer questions about our product and services. • Must be professional, courteous and have a positive exciting tone. ENVIRONMENT AND PHYSICAL DEMANDS: NO MAC or CHROMEBOOK Business office environment · CPU · 2 GHz min without video or screen monitoring/recording · Core i3/5/7 with video and/or screen monitoring/recording · Memory · 4 GB min · Network · TCP/IP network required (hard-wired LAN recommended) · Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729) · Video calling bandwidth (estimated) 600 Kbps Confirm network speed with these online speed tests: https://www.speedtest.net/ https://www.bandwidthplace.com/ Please record your results. · Allowed network ports in the range 40,000 to 65,535 · Outbound firewall UDP port 5080 open for SIP signaling · UDP port 5060 open for the SIP softphone · QoS router configurations recommended for UDP packets · Router/Firewall ALG/SIP Packet inspection disabled · Headsets Professional series headsets with USB connectivity Recommend models: · Plantronics EncorePro 500 series · Jabra Biz 2300 series · Sennheiser SC 230/260 USB series · Logitech H650e · Operating System[9]_ · Windows 10 · Active Firewall _· Browsers[11] · Google Chrome 80 and later · Mozilla Firefox 60 and later · Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13] · Additional Software · Teamviewer application (for remote technical assistance) https://www.teamviewer.com/en/download/ · Ability to sit for up to 8 hours unassisted · Ability to enter data for up to 8 hours unassisted · Ability to view PC screen for up to 8 hours · Ability to prioritize in a multi-task environment Requirements: • Must be able to write, spell and read English • Associates degree or education equivalent • Must be computer literate • Must pass a background check • Must be legally authorized to work in the United States for any employer without sponsorship • Reliable, punctual attendance is an essential function of the position • Problem solving and critical thinking skills. • Great multi-tasking skills. • Prioritize and effectively manage time. • Positive attitude and excellent interpersonal skills. • Good judgment and independent decision making. • Work effectively with windows-based computer systems. • Effectively interact in a professional and courteous manner with customer. • Demonstrate initiative and interest in self-development • Must be able to navigate more than one site at a time • FLEXIBILITY IS NEEDED Pay rate $13-$15hr Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Experience level: • 2 years Shift: • Day shift • Evening shift • Morning shift Weekly day range: • Every weekend • Monday to Friday Work setting: • Call center • Remote Application Question(s): • Are you flexible with your schedule? • Do you have a windows desktop or laptop to work from home? • Do you live in Florida? • Do you have dual monitors? Experience: • call center: 2 years (Preferred) • Customer service: 3 years (Preferred) Location: • Florida (Required) Work Location: Remote Apply Job!