[Remote] Epic Cadence Analyst II
Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is a leading healthcare organization dedicated to giving back to the community. As an Epic Cadence Analyst II, you will serve as a key clinical IT resource, assisting in the implementation and support of Epic EHR systems, providing second-level support, and delivering hands-on training to ensure effective use of the systems.
Responsibilities
- Assists CereCore Epic team with clinical IT activities
- Provides incident/issue support through data gathering
- Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
- Provides detailed issue resolution documentation
- Advanced knowledge in at least one Epic module
- Basic knowledge in at least one other Epic module
- Participates in module/application testing, and implementation
- Participates in software update testing
- Produces detailed build documentation and functional test scripts
- Completes test script updates
- Provides input to on policies and procedures, training, and best practices
- Present system configuration changes at Change Management meetings
- Demonstrates system functionality for end users and stakeholders
- Presents design and build changes to stakeholders for approval
- Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
- Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
- Communicates workflows to end users
- Creates training aids and tip sheets
- Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
- Promotes system security and patient confidentiality and helps ensure compliance
- Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
- Assists in identifying and communicating referrals to support Sales and Business Development
- Adheres to Code of Conduct and Mission & Value Statement
- Participates in special projects as needed and performs other duties as assigned
- Represent CereCore and HCA while working/interacting with external partners
- Travel as required; anticipated
- Other duties as assigned
Skills
- Working knowledge of Epic technology
- Experience with Epic workflows
- Exceptional ability to build and maintain relationships across multiple clients and vendors
- Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
- Strong ability to multi-task, and execute on new initiatives
- Ability to express technical knowledge clearly
- Ability to absorb technical knowledge quickly
- Demonstrated customer orientation skills
- Ability to work independently on tasks and projects
- Effective time management skills, critical and creative thinking
- Demonstrated teaching abilities
- Demonstrated advanced computer skills
- Bachelors degree preferred
- Three or more years of relevant experience
- Epic Proficiency with Certification level scores within first 3 months in role required
- Understanding of clinical operations and processes
- Experience with at least one healthcare organization
- Proficiency with Microsoft Office
- Epic Application Certification/Proficiency preferred
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Company Overview