[Remote] Collections Specialist (Previous Collections Experience Required)

Note: The job is a remote job and is open to candidates in USA. Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for respected brands. The Collections Specialist role focuses on guiding customers through their inquiries and challenges while ensuring accurate record-keeping and enhancing customer experiences.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Skills

• High school diploma or GED
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G)
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience
• 6+ months of customer service or sales experience preferred

Benefits

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Company Overview

• Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is http://www.alorica.com.

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