[Remote] Engagement Manager

Note: The job is a remote job and is open to candidates in USA. CSG is a company that empowers organizations to create exceptional customer experiences. They are seeking an Engagement Manager for an entry-level project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects while coordinating between different delivery groups and stakeholders.

Responsibilities

• Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives
• Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end
• Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval
• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods
• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders
• Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead
• Participate in initiatives that improve our delivery practice and CSG as a whole

Skills

• Bachelor's degree or equivalent experience
• 1+ years of experience managing projects and/or service delivery
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels
• Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
• Ability to read, write, speak and understand the English language in a business environment

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• This role is eligible for a bonus opportunity.

Company Overview

Company H1B Sponsorship