Experienced Customer Service Specialist – Government and Corporate Affairs

Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a dynamic and forward-thinking organization that values innovation, inclusivity, and excellence. As an Experienced Customer Service Specialist – Government and Corporate Affairs, you will be part of a talented team that is shaping the future of arenaflex and making a difference in the lives of our customers. Why Join arenaflex? At arenaflex, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive range of benefits and opportunities that will help you grow both personally and professionally. From travel perks to wellness programs, we've got you covered. Here are just a few reasons why you'll love working at arenaflex

• Travel the World As an arenaflex employee, you'll have access to a global network of destinations, with over 6,800 daily flights across our international routes. Imagine exploring new cultures, meeting new people, and experiencing the thrill of travel – all while doing what you love.
• Grow Your Expertise At arenaflex, we're committed to helping our employees develop their skills and advance their careers. With access to training programs, mentorship opportunities, and a supportive team, you'll have everything you need to succeed.
• Be Yourself arenaflex is a place where diversity and inclusion are celebrated. Our 20+ Employee Business Resource Groups are dedicated to creating an inclusive work environment that allows you to be your authentic self.

Key Responsibilities

As an Experienced Customer Service Specialist – Government and Corporate Affairs, you will be responsible for

• Promoting and Selling Air Travel You'll be the face of arenaflex, promoting our services and products to customers and resolving their queries in a timely and professional manner.
• Preparing Itineraries and Resolving Customer Issues You'll be the go-to person for customers seeking assistance with their travel plans, including preparing itineraries, computing fares, and resolving customer complaints.
• Communicating with Customers You'll be the voice of arenaflex, communicating with customers over the phone, via email, or in person to provide exceptional customer service and resolve their queries.
• Staying Up-to-Date with Industry Developments You'll be responsible for staying informed about new rules, policies, and procedures that affect our customers and communicating this information to them in a clear and concise manner. What You'll Need for Success To succeed in this role, you'll need
• Bachelor's Degree in a Relevant Field A degree in a field such as business, communications, or hospitality would be an asset.
• Excellent Leadership, Organizational, and Customer Contact Skills You'll need to be able to lead, motivate, and inspire a team, while also providing exceptional customer service.
• Knowledge of Native SABRE Familiarity with SABRE, a leading travel technology platform, would be an advantage.
• Ability to Be Resourceful and Creative You'll need to be able to think on your feet and come up with creative solutions to complex problems.
• High Level of Initiative, Good Judgment, and Dependability You'll need to be able to work independently and make decisions that align with arenaflex's values and goals. What You'll Get As an arenaflex employee, you'll enjoy a comprehensive range of benefits, including
• Travel Perks Access to our global network of destinations, with over 6,800 daily flights across our international routes.
• Health Benefits Comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts.
• Wellness Programs Access to wellness programs that provide you with the tools, resources, and support you need to be your best self.
• 401(k) Program Available upon hire, with employer contributions to your 401(k) program after one year.
• Inclusive Work Environment A workplace that celebrates diversity and inclusion, with 20+ Employee Business Resource Groups dedicated to creating an inclusive work environment. Ready to Join the arenaflex Team? If you're passionate about customer service, government and corporate affairs, and making a difference in the world, we want to hear from you. Apply now to become an Experienced Customer Service Specialist – Government and Corporate Affairs at arenaflex and start your journey to a rewarding and fulfilling career. Apply Job! Apply for this job

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