Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop

Why AIS? When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership : Your contributions directly impact the company’s success, and you share in its achievements.
• Continuous Learning : Access to resources, training, and mentorship to support your professional growth.
• Inclusive Culture : A workplace where diversity is celebrated, and everyone’s voice is valued.
• Mission-Driven Work : Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. Working@AIS At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

• Core Knowledge & Skills: Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.
• Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.
• Quality & Independence: Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.
• Teamwork & Communication: Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.
• Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop. Position Summary The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities

Azure Landing Zone Operations Support

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.

Azure Virtual Desktop Support

• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization .
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and app

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