Experienced Customer Testimonial Specialist – Transforming Feedback into High-Impact Marketing Assets for arenaflex

At arenaflex, we're on a mission to revolutionize the way we collect, curate, and showcase customer testimonials. As a key member of our marketing team, the Customer Testimonial Specialist will play a vital role in extracting valuable insights from customer feedback and transforming them into compelling marketing assets. If you're a detail-oriented and self-motivated individual with a passion for storytelling, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that empower businesses to thrive in a rapidly changing landscape. Our team is comprised of talented professionals who share a common goal: to push the boundaries of what's possible and make a lasting impact. As a Customer Testimonial Specialist, you'll be part of a dynamic team that's passionate about harnessing the power of customer feedback to drive business growth and success.

Key Responsibilities

As a Customer Testimonial Specialist, your primary focus will be on reviewing and extracting customer testimonials from Gong call recordings, trimming audio/video segments, and organizing them for use across various marketing channels. Your work will directly support our content, social media, and competitive positioning strategies. Some of your key responsibilities will include:

• Reviewing AI-flagged Gong calls to identify and validate positive customer testimonials
• Extracting high-quality testimonial clips and following established SOPs for processing
• Trimming and cropping video/audio segments to highlight the most compelling testimonial moments
• Organizing testimonial assets by product features, use cases, and customer segments
• Maintaining and updating a structured spreadsheet with detailed testimonial metadata
• Uploading and organizing files in shared drives using proper naming conventions
• Identifying and flagging high-priority testimonials for immediate marketing use
• Ensuring quality, consistency, and organization across all media assets

Requirements

To succeed in this role, you'll need to possess a unique combination of skills and experience. Here are some of the key requirements:

• Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript)
• Strong attention to detail and organizational skills
• Ability to identify and extract impactful customer quotes
• Proficiency in Google Workspace (Sheets, Drive) or similar tools
• Excellent file management and naming discipline
• Strong written communication skills for transcript cleanup and documentation
• Self-starter with the ability to manage tasks independently

Nice to Have

While not essential, the following skills and experience would be highly beneficial in this role:

• Experience using Gong or similar conversation intelligence platforms
• Background in marketing, content creation, or customer success
• Understanding of B2B marketing and customer testimonial best practices
• Experience managing and organizing media libraries for marketing teams

Project Scope

As a Customer Testimonial Specialist, you'll be working on a project that involves processing several hundred AI-identified customer testimonials. Your deliverables will include:

• A well-organized spreadsheet with detailed testimonial metadata
• Trimmed video/audio clips highlighting the most compelling testimonial moments
• A prioritized list of top testimonials for immediate marketing use

Benefits

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offering an extra channel of support and skill-building
• Opportunities for professional growth

Why Join arenaflex?

At arenaflex, we're committed to creating a supportive environment that fosters professional development and success. Our team members thrive in a culture that values collaboration, innovation, and continuous learning. If you're passionate about harnessing the power of customer feedback to drive business growth and success, we want to hear from you.

How to Apply

If you're a motivated and detail-oriented individual with a passion for storytelling, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant samples or portfolios to [insert contact information]. We can't wait to hear from you! Apply for this job