Experienced Customer Operations Specialist – Part-Time Remote Role for a Growing Startup

At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles, and we're looking for a talented Customer Operations Specialist to join our team. As a remote-based part-time specialist, you'll be at the forefront of innovation, driving success and making a real impact in the non-profit sector. About arenaflex arenaflex is a cutting-edge web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our user-friendly, compliant solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a strong focus on innovation and customer satisfaction, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. Our Platform Offers: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations The Role We're seeking a highly motivated and resourceful Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll be responsible for: * Managing customer support via email and phone * Handling inbound sales inquiries * Creating user guides and documentation * Assisting in developing outbound sales strategies (with potential commission structure) * Learning and advising on Australian raffle regulations * Becoming an expert in arenaflex's platform and features * Managing and resolving support tickets efficiently * Guiding clients through permit applications and raffle setup processes * Staying updated on industry trends and regulatory changes * Contributing to various projects as needed Key Responsibilities: * Manage customer support via email and phone * Handle inbound sales inquiries * Create user guides and documentation * Assist in developing outbound sales strategies (with potential commission structure) * Learn and advise on Australian raffle regulations * Become an expert in arenaflex's platform and features * Manage and resolve support tickets efficiently * Guide clients through permit applications and raffle setup processes * Stay updated on industry trends and regulatory changes * Contribute to various projects as needed Qualifications: * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work What We Offer: * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick & carer's leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business Why Join arenaflex? At arenaflex, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow. As a Customer Operations Specialist, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact in the lives of non-profit organizations. How to Apply If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected]. Your Future Starts Here Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex. ```html

Join Our Team

At arenaflex, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow.

Why arenaflex?

• Opportunity to work with a talented team
• Develop your skills and expertise
• Make a real impact in the lives of non-profit organizations
• Competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings
• Pro-rata entitlements for annual leave and sick & carer's leave
• Public holiday entitlements
• Opportunity for growth into a full-time operations role as the company expands

How to Apply

If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected].

Apply Now

Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex.

``` Apply for this job