Experienced Bilingual Customer Service Representative – Oklahoma Residency Required

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission of bringing heart to every moment of our customers' health. If you're passionate about providing top-notch service, have a strong preference for bilingual communication, and reside in Oklahoma, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization that's committed to transforming the way we deliver care. Our purpose is to bring heart to every moment of our customers' health, and we're driven by a passion for innovation, collaboration, and making a positive impact on our communities. With a strong focus on employee development and well-being, we offer a dynamic work environment that's designed to inspire growth, creativity, and success.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional service to our members who require assistance with finding local community resources to meet their social needs. This role requires a strong preference for bilingual communication, as you'll be interacting with members who may have limited English proficiency. If you have personal experience with community resource navigation or have a passion for helping others, we encourage you to apply.

Key Responsibilities

* Perform inbound and outbound calls to members who require assistance with finding local community resources

• Utilize online applications and multiple screens to provide accurate and timely support
• Develop strong relationships with members by actively listening to their needs and concerns
• Provide empathetic and solution-focused responses to member inquiries
• Collaborate with internal teams to resolve complex issues and improve member satisfaction
• Stay up-to-date on community resources and services to ensure accurate information is provided to members

Essential Qualifications

* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
• Working knowledge of Microsoft products (Outlook, Excel, folders)
• Ability to provide a designated workspace free from noise and other distractions
• High-speed internet with the ability to hardwire via Ethernet from cable modem to PC
• Bilingual preferred and must be able to pass language certification

Preferred Qualifications

* At least 1 year in a call center setting

• Inbound/outbound call center experience
• Knowledge of Medicaid
• Personal experience with community resource navigation to assist with Medicaid needs
• Strong communication skills (oral and written)
• Strong analytical and problem-solving skills
• Active listening proficiency
• Ability to be receptive to feedback and to embrace continuous improvement
• Positive attitude and strong interpersonal skills
• Ability to display empathy towards customers' needs and concerns

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong customer service skills with a focus on empathy and solution-focused responses
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to a range of training programs, including:

• Ongoing training and development opportunities to enhance your customer service skills
• Opportunities for career advancement and professional growth
• Access to a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, and a CVS store discount

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and inclusive work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We make choices according to what is best for the team, we live for opportunities to collaborate and make a difference, and we make arenaflex the #1 Top Workplace in the area.

Compensation, Perks, and Benefits

The typical pay range for this role is $17.00 - $25.65. In addition to your compensation, you'll enjoy a range of benefits, including:

• Medical, dental, and vision coverage
• A 401(k) retirement savings plan
• A fully-paid term life insurance plan and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, and a CVS store discount
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer service and have a strong preference for bilingual communication, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to making a positive impact on our customers' lives. Apply Job! Apply for this job