[Remote] Business Analyst II – Business Service Center (U.S.) - Fully Remote
Note: The job is a remote job and is open to candidates in USA. LHH is seeking a Business Analyst II to support large-scale middle- and back-office transformation initiatives within a shared services environment. This role focuses on optimizing Salesforce-based workflows and enhancing system adoption while partnering with business stakeholders and technical teams to improve operational efficiency.
Responsibilities
- Gather, analyze, and document complex business requirements and translate them into clear, actionable functional specifications
- Lead discovery sessions to understand current-state processes, identify inefficiencies, and design future-state workflows
- Create system models, process flows, charts, tables, and diagrams to explain requirements and desired outcomes
- Conduct gap analysis and recommend cost-effective, scalable solutions that reduce manual effort and improve operational efficiency
- Partner with cross-functional teams (operations, HR, finance, service teams) to ensure solutions align with business goals
- Onboard new business teams to Salesforce and support ongoing platform adoption
- Customize Salesforce to meet evolving middle- and back-office needs, including objects, fields, page layouts, and validation rules
- Design and implement Salesforce automation using Flows, Process Builder, and Apex-supported logic to streamline workflows and case management
- Optimize Salesforce-based service request and case workflows to improve visibility, turnaround time, and data quality
- Build and maintain Salesforce reports, dashboards, and data visualizations to support leadership decision-making
- Develop manual and automated test scripts for system enhancements
- Manage the full testing lifecycle, including UAT planning, execution, defect tracking, and business sign-off
- Produce and maintain clear end-user documentation, process guides, and training materials
- Support change management and user adoption through walkthroughs, documentation, and knowledge transfer
- Analyze, test, and manage enhancements that span multiple systems and applications
- Coordinate with developers and end users to ensure requirements and enhancements are delivered successfully
- Investigate reported user issues, evaluate alternative solutions, and recommend improvements aligned with operational needs
- Support special projects related to service transformation, system rollouts, and contingency planning as needed
Skills
- Bachelor's degree in Information Systems or equivalent practical experience
- 4+ years of experience in business analysis, including process flows and support of new system design
- Strong ability to convert business processes into technical and functional solutions
- In‑depth understanding of enterprise systems and shared service operations
- Salesforce experience strongly preferred, including workflow automation and reporting
- Jira, Confluence, SharePoint, Visio or similar documentation tools
- Experience with UAT coordination, test case development, and defect management
- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Project)
- Strong analytical, documentation, and stakeholder communication skills
- Experience working in transformation or change‑driven environments
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave
- Holiday pay
Company Overview
- At LHH, we believe work should be meaningful, fulfilling, and connected. It was founded in 1967, and is headquartered in Jacksonville, Florida, US, with a workforce of 10001+ employees. Its website is http://www.lhh.com.
Company H1B Sponsorship
- LHH has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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