UC Cisco Voice Engineer - Webex Contact Center (1131603)

Location: ALBUQUERQUE, NM, USA Salary: $140,000.00 USD Annually - $200,000.00 USD Annually Description Job Title: UC Cisco Voice Engineer - Webex Contact Center Location: Remote with occasional onsite client visits (CO, NM, AZ, UT, or NC) Employment Type: Full‑Time Employee Contact: Brian Merin; 215-913-8857;[email protected] Position Overview We are hiring a full‑time WebEx Contact Center / WebEx Calling Engineer to join our growing engineering team. This role is ideal for a hands‑on UC/Contact Center professional who wants long‑term ownership of enterprise environments, ongoing optimization work, and a consultative relationship with customers. This is a remote role with occasional onsite client visits across Colorado, New Mexico, Arizona, Utah, and North Carolina. What You’ll Do

• Serve as a long‑term technical owner for WebEx Contact Center and WebEx Calling environments
• Design, deploy, and support enterprise‑scale cloud contact center and calling solutions
• Lead new implementations, migrations, upgrades, and enhancements from legacy platforms
• Configure IVRs, call flows, routing logic, queues, agents, and integrations
• Collaborate cross‑functionally with network, security, and application teams
• Diagnose and resolve complex UC/contact center issues across voice, network, and cloud layers
• Provide ongoing optimization, performance tuning, and best‑practice guidance
• Create and maintain standards‑based documentation, diagrams, and runbooks
• Participate in client meetings, technical workshops, and occasional onsite engagements
• Act as a trusted advisor , helping customers align technology with business outcomes

Required Qualifications

• 3+ years of hands‑on experience with Cisco WebEx Contact Center
• Strong implementation and support experience with WebEx Calling
• Solid understanding of VoIP, SIP, call routing, and QoS
• Experience working in cloud‑based UC and Contact Center environments
• Proven ability to troubleshoot complex technical issues end‑to‑end
• Strong communication and client‑facing skills
• Willingness to travel occasionally to client sites (CO, NM, AZ, UT, or NC)

Preferred Qualifications

• Experience with Cisco UC technologies (CUCM, CUBE, UCCX, or related platforms)
• Contact center migration experience from on‑prem or hybrid environments
• CRM and third‑party integrations (Salesforce, ServiceNow, etc.)
• Cisco certifications (CCNA/CCNP Collaboration, WebEx, Contact Center)
• Background in consulting, professional services, or MSP environments

Why This Role

• Full‑time stability with long‑term platform ownership
• Exposure to modern cloud‑first UC and Contact Center architectures
• Remote‑first model with limited, purposeful travel
• Career growth into senior engineer or architect paths
• Work with enterprise customers on strategic, high‑impact projects

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