Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a flair for problem-solving and a knack for providing top-notch support? If so, we have an exciting opportunity for you to join arenaflex as a Customer Service Agent – English Speaker (Part-Time / Night Shift). At arenaflex, we're revolutionizing the way people move around the world. With a mission to create a more sustainable and efficient future for transportation, we're harnessing cutting-edge technology to transform daily commutes and make a significant impact on reducing humanity's environmental footprint. As a Customer Service Agent, you'll be at the forefront of this mission, providing on-demand support to customers in the USA and contributing to arenaflex's and team's goals.
What You'll Be Doing:
As a Customer Service Agent, you'll be responsible for delivering exceptional customer experiences through phone, email, and digital channels. Your key responsibilities will include:
- Providing first-line support to customers, aiming for 'first contact resolution' to handle queries quickly and effectively
- Escalating complex issues to ensure they're fully resolved, following arenaflex's and client's guidelines
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality
- Fostering positive interactions in all communications, making sure customers feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements
- Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring these are reflected in your daily work
What Skills & Experience You'll Bring to Us:
To succeed in this role, you'll need to possess the following skills and experience:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
- Eligibility: Be eligible to work in Spain
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits, including:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: €9,743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits:
As a member of our team, you'll also enjoy a range of additional benefits, including:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised LinkedIn training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Us:
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join Our Team:
If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you. Apply now to join arenaflex as a Customer Service Agent – English Speaker (Part-Time / Night Shift). Apply Now!
Note:
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job