Senior Event Coordiantor, DTickets

If you enjoy coordinating, planning, and collaborating; are engaging, proactive, and detail-oriented; work well and thrive in a team environment; and are passionate about providing an outstanding customer experience, join us! Work you'll do Senior Event Coordinators (Ticket Administrators) for DTickets are responsible for coordinating the end-to-end ticket administration process for the Deloitte Tickets program. Administrators are responsible for managing ticket portfolios in specific markets and delivering event logistics while adhering to protocols and guidelines. Ticket Administrators will regularly work directly with MP(s), the Chief of Staff, and/or other stakeholders across markets to understand client and internal priorities and build and administer the Deloitte Tickets event pipeline. As a Ticket Administrator at Deloitte, your responsibilities will include:

• Consult and drive the ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and plan an approach to utilize all available resources
• Own, foster, and maintain relationships with internal teams in addition to external third-party venues and vendors, including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development, and be economically feasible
• Customize and publish market-specific and relevant PPMD Ticket and Event communications
• Monitor reporting and analyzing utilization based on ticket allocations against contract/budget, and provide updates on contracts, usage, and resale
• Process payment of vendor invoices, ensuring accuracy, contract, and firm/invoicing prepaid ticket compliance and guidelines
• Administer Ticket Management System (TMS) by entering all games/events and determining pricing. Monitor activity and send approval or rejection notifications to request PPMDs, along with any specific communication necessary
• Arrange/coordinate distribution of tickets
• Collect and summarize feedback from venue users, troubleshoot as necessary, and communicate as necessary to MP

The team At Deloitte, the internal operations team provides a full range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests. The Ticket Administration Team is an eclectic; inclusive virtual team of professionals located across the country.

Required Qualifications

• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
• High school diploma
• Ability to work occasional overtime/nights and weekends as dictated by event schedule. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications

• Bachelor's degree
• Strong technical skills, including proficiency in Microsoft Office, TEAMS, One Note, One Drive, SharePoint, Side Kick/AI, and other platforms.
• Ticket management experience
• Excellent written and verbal communication/interpersonal skills
• Excellent critical thinking, decision-making, and conflict resolution skills
• Effective problem-solving and negotiation skills
• Willingness to be cross trained in other office support service areas for back-up support and take on additional responsibilities/projects when necessary and as appropriate.

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