Experienced Customer Account Support Specialist – Collections and Portfolio Management (100% Remote)
At arenaflex, we're passionate about empowering individuals with quality vehicles and innovative financial solutions. As a leading auto leasing and finance company, we're committed to fostering a diverse and inclusive environment where our team members can thrive and advance their careers. If you're a results-driven, customer-focused professional with a knack for communication and negotiation, we invite you to join our dynamic team as a Customer Account Support Specialist – Collections and Portfolio Management.
About arenaflex
arenaflex is one of the fastest-growing auto leasing and finance companies in the United States, with over 65 locations across the Southeast. Our rich history and commitment to excellence have earned us a reputation for providing top-notch services to our customers. We're proud of our culture, which is built on five core values:
- Integrity: We operate with honesty, transparency, and accountability in all our interactions.
- Innovation: We continuously seek new ways to improve our services, products, and processes.
- Inclusion: We celebrate diversity and create an environment where everyone feels valued and respected.
- Service: We're dedicated to delivering exceptional customer experiences that exceed expectations.
- Success: We strive for excellence in everything we do, and we celebrate our achievements along the way.
Job Summary
As a Customer Account Support Specialist – Collections and Portfolio Management, you'll play a critical role in servicing our large and growing portfolio. You'll be responsible for contacting customers to determine the reason for payment delinquency, negotiating payments, and resolving any discrepancies. This is a 100% remote position, and you'll be expected to work a flexible schedule between 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday.
Responsibilities
* Contact customers to determine the reason for payment delinquency and negotiate payments.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Confirm and/or negotiate payment arrangements, research any discrepancies.
- Complete phone calls to meet required performance standards and metrics.
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
- Document all accounts accurately, clearly, and concisely noting reason for delinquency.
- Respond to customer inquiries with accurate information, using professionalism and integrity.
- Adhere to all state and federal laws in the handling of accounts.
Qualifications
* Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
* High School or Equivalent Required.
- Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience.
- Prior experience in financial services or similar industry preferred.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work in a dynamic, fast-paced environment.
- Comprehensive training and development programs.
- Collaborative and inclusive team culture.
- Flexible work schedule with remote work options.
- Professional growth and advancement opportunities.
How to Apply
If you're a motivated, customer-focused professional with a passion for collections and portfolio management, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
arenaflex is an equal opportunity employer
. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and respected. Apply for this job