Experienced Customer Service Representative – Brooklyn Business Center
At arenaflex, we are dedicated to delivering exceptional customer service and fostering a culture of inclusivity and respect. Our Brooklyn Business Center team is seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a vital role in providing top-notch customer service to individuals seeking information on making payments, processing tax payments, and resolving parking and camera violation issues.
About arenaflex
arenaflex is a leading organization in the city's financial sector, responsible for administering tax revenue laws fairly, efficiently, and transparently. Our mission is to instill public confidence and encourage compliance while providing exceptional customer service. With a strong commitment to diversity and inclusion, we strive to create a work environment that is free from discrimination and harassment based on any protected status or characteristic.
Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit
- Utilizing Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point
- Creating Electronic Case Folders (ECFs) and scheduling parking and camera violation hearings
- Using Finance systems to analyze and communicate payment summaries and histories for parking and property-related services
- Enrolling eligible customers into various Payment Agreements
- Adhering to all cash and document control procedures, processing customer payments, and maintaining up-to-date and relevant backup documentation
- Providing customer service assistance in all Finance Borough Offices and working overtime as necessary
- Distributing, collecting, and submitting inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit
Essential Qualifications
To be successful in this role, you will need:
- High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a customer-facing role, preferably in a financial or government setting
- Strong communication and interpersonal skills, with the ability to work effectively with diverse populations
- Proficiency in using Qmatic Orchestra and Finance systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and problem-solving skills, with the ability to resolve complex customer issues
Skills and Competencies
To succeed in this role, you will need to possess:
- Excellent customer service skills, with the ability to provide top-notch service to diverse populations
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers
- Proficiency in using Qmatic Orchestra and Finance systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and problem-solving skills, with the ability to resolve complex customer issues
- Ability to maintain confidentiality and handle sensitive customer information
Career Growth Opportunities and Learning Benefits
As a Customer Service Representative at arenaflex, you will have opportunities to:
- Develop your skills and knowledge in customer service, finance, and government operations
- Work with a diverse team of professionals who are passionate about delivering exceptional customer service
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive. Our Brooklyn Business Center team is a dynamic and diverse group of professionals who are passionate about delivering exceptional customer service. We offer a range of benefits and perks, including:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to ongoing training and development programs
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary range: $45,000 - $60,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Access to ongoing training and development programs
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any protected status or characteristic. We welcome applications from diverse candidates who are passionate about delivering exceptional customer service and contributing to our mission of providing exceptional customer service and fostering a culture of inclusivity and respect. Apply for this job