Experienced Customer Service Benefit Advocate – Remote Opportunity in Healthcare Services

At arenaflex, we're dedicated to delivering exceptional healthcare services that make a meaningful difference in people's lives. As a Customer Service Benefit Advocate, you'll play a vital role in helping our customers navigate the complexities of consumer-driven healthcare, ensuring they receive the best possible care and support. If you're passionate about healthcare, customer service, and making a positive impact, we invite you to join our team and embark on a rewarding career journey.

Why Choose arenaflex?

• Career Advancement Opportunities: arenaflex offers a dynamic work environment that fosters growth and development. As a Customer Service Benefit Advocate, you'll have the chance to advance your career and take on new challenges, expanding your skills and expertise in the healthcare industry.

• Remote Work Flexibility: Work from the comfort of your own home, within a 100-mile commutable distance from Greensboro, NC. Enjoy the flexibility to create a work-life balance that suits your needs.
• Comprehensive Training Program: arenaflex invests in your success with an 18-week virtual training program, equipping you with the knowledge and skills required to excel in your role.
• Supportive Work Environment: Join a collaborative team that values open communication, empathy, and mutual support. Our work environment is designed to help you thrive and grow as a professional.
• Make a Positive Impact: As a Customer Service Benefit Advocate, you'll have the opportunity to make a real difference in people's lives, helping them navigate the complexities of healthcare and achieve better health outcomes.

What to Expect (Job Responsibilities)

As a Customer Service Benefit Advocate, your primary responsibilities will include:

• Respond to and Resolve Customer Inquiries: Address customer service inquiries on the first call, providing accurate information and solutions to resolve issues related to benefits, eligibility, and claims.
• Educate Customers on Consumer-Driven Healthcare: Help customers understand consumer-driven healthcare topics, enabling them to select optimal benefit plans that meet their needs.
• Coordinate with Care Providers: Contact care providers on behalf of customers to schedule appointments and connect them with specialists, ensuring seamless care coordination.
• Assist Customers with Online Resources: Support customers in navigating online resources, empowering them to take control of their healthcare and make informed decisions.
• Research Complex Health-Related Issues: Conduct thorough research to provide accurate information and solutions to complex health-related issues, ensuring customers receive the best possible care.

What's Required (Qualifications)

To succeed as a Customer Service Benefit Advocate, you'll need:

• High School Diploma / GED or Equivalent Work Experience: A high school diploma or equivalent work experience is required.
• Minimum 6+ Months of Customer Service Experience: A minimum of 6+ months of customer service experience is necessary to excel in this role.
• Age Requirement: Must be 18 years of age or older.
• Availability: Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends.
• Residency: Must reside within a 100-mile commutable distance of Greensboro, NC.

How to Stand Out (Preferred Qualifications)

While not required, the following qualifications can give you a competitive edge:

• Healthcare or Insurance Experience: Familiarity with healthcare or insurance environments, including medical terminology and benefit plan design, can be beneficial.
• Social Work or Behavioral Health Experience: Experience in social work, behavioral health, or working with vulnerable populations can be an asset.
• Sales or Account Management Background: A background in sales or account management can help you excel in this role.

Join the arenaflex Team

At arenaflex, we're committed to creating a work environment that values diversity, equity, and inclusion. We believe that every individual deserves a fair and transparent hiring process. If you're passionate about healthcare, customer service, and making a positive impact, we invite you to join our team and embark on a rewarding career journey.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive Salary: A salary that reflects your skills and experience.
• Benefits Package: A comprehensive benefits package that includes medical, dental, and vision coverage.
• Paid Time Off: Generous paid time off, including vacation days, sick leave, and holidays.
• Professional Development Opportunities: Ongoing training and development opportunities to help you grow and advance in your career.

Apply Now

If you're ready to join a dynamic team that's making a difference in people's lives, apply now to become a Customer Service Benefit Advocate at arenaflex. Apply for this job