Email/Chat Support Executive

Qualifications

• total work: 1 year (Preferred)

• Day Shift (Preferred)

• Night Shift (Preferred)

• Overnight Shift (Preferred)

Full Job Description

We are looking for Email & Chat support executive for Central Contact Center. Applicants should be well versed with typing skills and should have good communication skills.

Responsibilities:

• Responsible for answering and addressing clients queries through chat and email.
• To Analyze clients requirements.
• Ownership of client issues and resolving them on a priority.
• Multi-Tasking skills.
• Good Decision-Making skills.
• Good Proficiency in English and other regional languages.
• Flexible to work on a shift basis.

Qualifications:

• Experience as a Customer Support Specialist or similar CS role for at least 1 year.
• Graduation is Mandatory (10+ three years of diploma can also apply)
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• Languages- English

Skills Required:

• Freshers with strong customer focus.
• Basic knowledge of computers- MS Office
• Self-motivated and a good team player
• Should be flexible for Rotational day shifts.
• Flexible to work in any shifts round the clock /6 days.
• Any customer service experience/ BPO experience.

Shift Rotational 6 days of working1 day rotational week off.

Job Type: Full-time

Salary: From ?15,000.00 per month

Schedule:

• Rotational shift

Ability to commute/relocate:

• Vadodara - 391760, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)