[Remote] Technician, Quality Assurance

Note: The job is a remote job and is open to candidates in USA. Mammotome, a Danaher operating company, is dedicated to innovating in the life sciences, diagnostics, and biotechnology sectors. The Technician, Quality Assurance plays a critical role in supporting the Post-Market Surveillance program, ensuring product quality and regulatory compliance through effective complaint management activities.

Responsibilities

• Perform end‑to‑end complaint intake activities, including initial assessment, documentation, routing, and accurate record maintenance in the electronic complaint management system to ensure data integrity and traceability
• Collect and verify product, usage, and event details from customers, Sales, and internal stakeholders to support thorough complaint investigations and regulatory reporting, maintaining complete, audit‑ready files
• Generate routine complaint metrics and summaries to inform trend analysis and support ongoing Quality review activities

Skills

• High School Diploma or GED
• Minimum of 1 year of experience in Quality, Manufacturing, Customer Service, or another regulated business environment
• Proven ability to work within regulated quality environments, including applying GMP and ISO requirements, using electronic documentation/quality systems and complaint management tools, and accurately documenting technical information in compliance with procedures and timelines
• Ability to travel up to 5%, domestically or internationally, as needed
• Ability to perform essential job functions in a standard office or home‑office environment, with reasonable accommodation
• Medical device, diagnostics, or other FDA‑regulated industries
• Post‑market surveillance, complaint handling, or regulatory reporting activities

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)

Company Overview

Company H1B Sponsorship