Experienced Customer Care Manager II – Remote Work in USA

At arenaflex, we're driven by a passion for harnessing the power of technology to advance human progress. With a global network spanning over 60 countries and 450,000 route fiber miles, we empower businesses, governments, and communities to deliver exceptional experiences. Our purpose is to further human progress through technology, and we're committed to making a meaningful impact. As a Customer Care Manager II at arenaflex, you'll play a vital role in ensuring the highest levels of customer satisfaction while promoting revenue growth and retention. You'll serve as a single point of contact for a group of assigned customer accounts, managing interactions from order entry to billing. Your expertise will be the conduit for exception problem management, and you'll be the escalation point for customer troubles and issues.

The Role

As a Customer Care Manager II, you'll be responsible for:

• Acting as a single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
• Partnering closely with sales and service delivery ecosystems to understand and implement sold solutions.
• Providing critical date management and escalation support to meet committed delivery objectives.
• Validating order details for sold services.
• Following established protocol for submitting orders to Order entry and provisioning.
• Providing timely responses to customer and service delivery inquiries.
• Proactively managing the customer's service needs to ensure the highest levels of customer satisfaction and meet their expectations.

What We Look For in a Candidate

To succeed in this role, you'll need:

• A Bachelor's Degree or minimum, 1-2 years of related experience.
• Excellent customer service, problem-solving, and analytical skills.
• Strong verbal, written, and interpersonal communication skills.
• Collaboration skills and the ability to work as part of a team.
• A self-starter mentality with the ability to multi-task.
• Experience using computer systems and Windows-based applications, including word processors and spreadsheets.

Preferred Qualifications

While not required, we prefer candidates with:

• An understanding of technical products and services.
• Basic project management skills.
• Knowledge of the order process and technical side of the provisioning process.
• 1-3 years of experience in the telecommunications or technology industry.

What to Expect Next

If your application is selected, you may be invited to complete a video interview, which will include a set of questions for you to record a response to, as well as game challenges. This is a requirement to be considered for the position. If you're not available to complete the video interview immediately, we'll send you an email with a link to complete it within 5 days of your application date.

Benefits and Perks

As a valued member of the arenaflex team, you can expect:

• A comprehensive benefits package, including health, life, and voluntary lifestyle benefits.
• A broad range of perks to enhance your physical, mental, emotional, and financial wellbeing.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity and promotes equal employment opportunities.

Compensation

The anticipated base salary range for this position is between $43,830 and $97,560, based on current national data. Individual pay is based on skills, experience, and other relevant factors. This position is eligible for short-term incentives or sales compensation, and Director and VP positions are eligible for long-term incentives.

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic and connected team.

How to Apply

If you're passionate about customer care and want to be part of a team that's making a meaningful impact, apply now! Click on the link below to submit your application. Apply to this job Apply To this Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. Apply for this job