Sr. Client Solutions Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr. Client Solutions Specialist to join our Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA, Omaha NE.  

As a Sr. Client Solutions Specialist, you’ll play a key role in providing a first-class frictionless onboarding and enrollment experience to our employers in the Workforce Benefits division. 

How you'll help move us forward:  

• Maintain ongoing relationship with technology counterparts at one or more Benefits Technology vendor partners. 

• Serves as subject matter expert on enrollment flows for assigned partnerships. 

• Effectively diagnose and resolve case-level technology issues with a sense of urgency and excellence. 

• Escalate common case-level issues to Client Solutions Consultant for root cause analysis. 

• Communicate break-fixes and feature enhancements effectively to Pacific Life’s various customers. 

• Collaborate with internal stakeholders to understand data challenges that flow from benefits technology partners and work to resolve them. 

• Respond to inquiries regarding case-level support from Onboarding through Enrollment and through ongoing data exchange. 

• Understand case set-up for assigned partners and consult with brokers on best practices. 

• Support case-level file exchanges (e.g., EDI, XML, API) for an assigned partner(s) to ensure data sync between Pacific Life and our technology partners.   

• Monitor case-level error reporting and proactively address customer data issues. 

• Help grow the knowledge of and comfort with our technology solutions with internal partners. 

• Understand regulatory and compliance landscape related to enrollment and group benefits.  

• Works within departmental controls for all aspects of the role.  

• Demonstrate a customer-centric mindset with problem-solving skillset. 

• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. 

• Job performance must meet department standards for work prioritization, productivity, quality and timeliness.  

• Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision. 

The experience you bring: 

• College degree or equivalent experience preferred 

• 3-5 years in worksite or voluntary benefits industry 

• Understanding of technology ecosystems specifically within the FinTech industry 

• Effective written and oral communication 

• Strong attention to detail 

• Ability to present to all levels with both internal and external stakeholders 

• Demonstrated time management and organizational skills 

• Intermediate skills with MS office applications  

What makes you stand out: 

• Experience with API technology within the worksite benefits industry

• Direct experience with Benefits Administration systems and data exchanges

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You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.  

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1    

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.