NOC Technician I

Segra is searching for a qualified and experienced NOC Technician I to join their team in a full-time capacity. The NOC Technician I will perform network monitoring and provide in-depth support for Segra's network services, serving as the first line of defense for network management and customer support.

Responsibilities

• Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks
• Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services
• Serve as the first line of defense for monitoring and management of all Segra provided network services
• Responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to customers
• Prioritize remediation of issues in a 24 x 7 network operations center
• Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks
• Serve as an escalation point for other organizations

Skills

• Minimum of 1 year of professional experience in networking support, administration, engineering, or similar
• High School Diploma or equivalent required
• Associate degree or bachelor's degree preferred but not required
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution
• An analytical mindset that appreciates solving problems
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people
• Preferred base knowledge of some of the following technologies: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network infrastructure, DNS, IP Subnetting
• Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Company Overview

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