Trading Operations Associate

NinjaTrader is an industry-leading trading platform and futures broker empowering traders to take control of their financial destiny. The Trading Operations Associate will support brokerage customers with trade-related assistance through timely communication and manage various operational tasks, ensuring a high level of service and accuracy in a fast-paced environment.

Responsibilities

• Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
• Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
• Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
• Assist with contract expiration monitoring and post-trade allocation support
• Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
• Support strategic projects and take on additional responsibilities as needed
• Maintain a high level of accuracy while multitasking in a high-pressure environment

Skills

• Bachelor's Degree in Finance or related field (preferred)
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues
• Excellent written and verbal communication skills
• Comfortable learning and working with proprietary trading software
• Highly organized and detail-oriented with a proactive mindset
• Strong team player with a positive attitude and eagerness to learn
• Willingness to work alternate shifts as needed
• Flexibility to work mid or overnight shifts, including holidays, as needed
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
• Availability to support weekend coverage as needed
• Passion for financial markets and trading
• Prior experience in a trading operations or trade support role
• Knowledge of CQG trading platform
• Advanced Excel skills and proficiency with Microsoft Office Suite

Benefits

• 401K plan through ADP under which the company will match up to 3.5% of employee contributions
• Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more)
• Seven paid holidays
• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays
• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

Company Overview