EVV & Assessment Services - Scheduling Coordinator

Who We Are

Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Job Purpose

The Scheduling Coordinator is responsible for efficiently organizing, managing, and maintaining schedules to ensure smooth operations and optimal use of resources. This role involves coordinating and scheduling assessment appointments with Nurse Assessors, resolving scheduling conflicts, and serving as a central point of communication between team members, clients, and nurse assessors. The Scheduling Coordinator plays a critical role in ensuring deadlines are met, priorities are balanced, and workflows remain seamless, contributing to the overall success and productivity of the organization.

Duties/Responsibilities

• Schedule, manage, and maintain schedules for appointments.
• Coordinate with stakeholders to ensure availability.
• Utilize scheduling software and tools to manage calendars and track schedules.
• Update and communicate schedule conflicts promptly.
• Serve as the primary point of contact for scheduling inquiries.
• Make outbound calls to complete assessment scheduling
• Prioritize tasks and activities to align with organizational goals.
• Answering inbound phone calls for messages left from outbound calls
• Maintain confidentiality and professionalism in managing sensitive scheduling information.
• Provide feedback and recommendations to enhance scheduling efficiency
• Other projects as defined

Required Skills/Abilities

• Excellent computer skills including proficient with Microsoft office applications, Adobe Acrobat.
• Ability to work remotely and independently.
• Displays a positive ‘can do’/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities.
• Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Ability to multi-task and work in multiple systems.
• Willingness to learn new duties and technology-related skills as required.
• Collaborative team spirit.

Education and Experience

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• School Diploma or GED required.

Physical Requirements

• Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands,and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.