Experienced Customer Development Manager – Driving Revenue Growth and Customer Relationships at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a Customer Development Manager, you'll play a critical role in building and maintaining strong relationships with our key accounts, identifying new opportunities, and driving revenue growth. If you're a sales professional with a passion for customer development and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading company in the industry, with a rich history of innovation and customer-centricity. We're committed to refreshing the world and making a difference, and we're looking for talented individuals like you to join our team. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe in continuous learning, taking an expansive approach to what's possible, and valuing how we work as much as what we achieve.

Job Summary

As a Customer Development Manager at arenaflex, you'll be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. You'll support and/or sell against a portfolio of accounts, requiring complex phone sales interactions and strong collaboration with assigned account teams. This role is an individual contributor, directly responsible for achieving individual performance metrics and account team metrics as assigned.

Responsibilities

* Complete proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.

• Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
• Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
• Participate in contract negotiations/re-negotiations with customer and arenaflex to formalize the agreement.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within arenaflex.

Requirements

* Bachelor's Degree required.

• 1+ years frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, arenaflex Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Additional Activities/Responsibilities

* Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts.

• Selling, processing, and coordinating the installing of arenaflex Equipment
• Resolving service issues
• Approving reimbursements and resolving customer's issues
• Authorizing account transfer requests
• Steward work in Regional and Account Team meetings
• Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls, and/or participating on account team calls after normal hours.
• Build customer presentations.
• Potential travel to customer events, training, and sales conferences.

Skills

* Communication

• Cross-Functional Teamwork
• Customer Contacts
• Customer Interactions
• Customer Relationships
• Influencing
• Organization
• Prioritization
• Relationship Building
• Sales

Compensation and Benefits

* Competitive salary range: $85,000 - $100,900

• Full range of medical, financial, and/or other benefits, dependent on the position
• Annual Incentive Reference Value Percentage: 7.5

Why Join arenaflex?

* We're a company that values growth, innovation, and customer-centricity.

• We offer a dynamic and inclusive work environment that encourages continuous learning and professional development.
• We're committed to making a difference in the world and refreshing the world through our products and services.
• We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement.

How to Apply

If you're a motivated and results-driven sales professional with a passion for customer development, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job